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Accenture
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GN - SONG - Service - Sprinklr - Consultant

GN - SONG - Service - Sprinklr - Consultant

Accenture

2 - 7 years

6 - 10 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

unit testing sales business administration solution consulting sprinklr digital marketing genesys adobe analytics ivr nuance customer service microsoft dynamics microsoft azure as java vxml troubleshooting debugging aws consultancy services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Sprinklr Analyst | Strategy & Consulting Global Network SONG Practice
Management Level: Analyst
Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad
Must have skills: Sprinklr Product Solution Consulting, Pre-Sales, Execution & Implementation

Good to have skills: Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service
Job

Summary: As a Sprinklr Product Solution Consulting Analyst, you will be responsible for designing, building, and configuring Sprinklr applications to meet business process and application requirements. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements.
Roles & Responsibilities:

Design, develop, and maintain Sprinklr applications to meet business requirements.

Collaborate with cross-functional teams to analyze business requirements and develop solutions.

Perform unit testing and debugging of Sprinklr applications to ensure high-quality deliverables.

Provide technical support and guidance to end-users and other developers.

Stay updated with the latest advancements in Sprinklr and integrate innovative approaches for sustained competitive advantage.

Professional & Technical

Skills:

Must have skills:Proficiency in Sprinklr Product Solution Consulting, Pre-Sales, Execution & Implementation.

Strong understanding of Sprinklr concepts and principles.

Experience in developing and maintaining Sprinklr applications.

Experience in debugging and troubleshooting Sprinklr applications.

Experience in working with various interaction channels (IVR, web, email, chat, SMS, social media, etc.).

Additional Information:

The ideal candidate will possess a strong educational background in engineering or business administration, along with a proven track record of delivering impactful solutions using Sprinklr.

This position is based at our Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad offices.

About Our Company | Accenture

Qualifications
Experience: Minimum 2 years of experience is required

Educational Qualification: Engineering Degree or MBA from a tier 1 institute

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