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GN - SONG - Service - Sprinklr -Analyst

GN - SONG - Service - Sprinklr -Analyst

Accenture

3 - 8 years

4 - 8 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

digital marketing ssas customer service twitter sprinklr adobe analytics data analysis google adwords power bi social listening radian6 change management sql tableau web analytics social media marketing google analytics brandwatch itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Job Title:Sprinklr Analyst Skills, Experience & EducationRequired Skills:

Sprinklr platform configuration and implementationCustomer interaction solutions across IVR, Email, Chat, SMS, Social MediaIntegration of Sprinklr CXM with enterprise systemsExperience with CCaaS platforms and orchestration toolsHands-on experience with Voice and Non-Voice channel solutioningStrong analytical, problem-solving, and communication skillsPreferred Skills:

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Roles & ResponsibilitiesDesign and implement customer interaction solutions using Sprinklr across multiple channelsConfigure Sprinklr platform and integrate with enterprise systemsAct as subject matter expert for Sprinklr in CCaaS transformation projectsCollaborate with cross-functional teams to deliver AI-powered customer experience enhancementsParticipate in pre-sales activities including RFP responses and solution presentationsStay current with Sprinklr training and certificationsApply design thinking and business process optimization in customer service projectsAdditional DetailsOpportunity to work on innovative projects with global clientsExposure to advanced customer experience technologiesCollaborative and inclusive work environment with career growth potential Qualification
ExperienceMinimum of 3 year(s) experience is required in implementing Sprinklr solutions and customer service transformation projects.EducationBachelors Degree in Commerce or equivalentCertificationSprinklr certification (preferred)

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GN - SONG - Service - Sprinklr -Analyst