GN - SONG - Service - Salesforce Platforms - Manager

The Global Network SONG Practice | Platforms - Salesforce

• Spearhead the design and enhancement of customer service experiences on Salesforce

  , ensuring they align with client objectives.

• Serve as a trusted advisor to clients

  , providing expert guidance on Salesforce strategy, architecture, and implementation.

• Lead the creation of compelling business cases and value propositions for Salesforce solutions

  , aligning with client goals and driving ROI.

• Lead pre-sales activities including client presentations, solution demonstrations, and responding to RFPs

  , to secure new business opportunities.

• Leverage deep industry knowledge to provide tailored Salesforce solutions

  that address specific challenges and opportunities within the clients sector.

• Lead the analysis and design/redesign of Customer Service processes

  to address bottlenecks and pain points effectively.

• Serve as the governance point of contact in the project

  , overseeing and managing stakeholder expectations, addressing and resolving issues and risks, and ensuring project success through effective governance and oversight
• Lead initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.

• Mentor and guide the team

  , ensuring high-quality deliverables and successful project outcomes.

Bring your best skills forward to excel at the role:

• Proven track record in consulting roles

  , with strong skills in client management, strategic planning and solution delivery.

• Extensive experience in one or more industries

  , with the ability to translate industry needs into Salesforce solutions.

• Proven ability to develop strong business cases and value propositions for Salesforce solutions

• Strong background in pre-sales

  , including the ability to craft and present compelling value propositions.

• Demonstrate expertise in managing stakeholder expectations

  and actively resolvi
• g issues and risks, serving as the governance point of contact to ensure project success.
• Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs

Qualifications

• Blogs

Your experience counts!

• Minimum 5 years of experience working on Salesforce CRM platform (Nice to have exposure to SAP CRM/ Microsoft Dynamics 365)
• Exceptional communication, problem-solving, and leadership abilities required
• Must have worked on Proposals and contributed to business development work
• Certification in one or more of the Salesforce solution areas:Service Cloud, Sales Cloud, Marketing Cloud, Field Service Lightning, CRM Analytics, etc.
• At least delivered 1-2 CRM transformation program and MBA is preferred

Whats in it for you?

• An opportunity to work on

  transformative projects

  with key G2000 clients
• Potential to

  Co-create

  with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed

  responsible business

  into everything-from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your