Job
Description
The Strategy & Consulting Global Network Song Practice| Service | Health and Public Services Senior Manager (Level 6) Join our team of Strategy & Consulting Global Network Song who solve customer facing challenges at clients spanning Sales, Service and Marketing to accelerate business change. Practice: Strategy & Consulting Global Network Song I Areas of Work: Health and Public Services, Service transformation, Contact Center, Salesforce Health Cloud | Level: Senior Manager | Location: Bengaluru, Gurgaon, Mumbai, Chennai, Kolkata Hyderabad | Years of Exp:8 + years The Practice A Brief Sketch The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Service Transformation, Marketing Transformation, and Commerce. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. The Health and Public Services Senior Manager position is within the Service practice of Accenture GN Song. The individual would work at the heart of the top global Health Care (Health Operations, Pharmaceuticals, Medical Technology, and Patient services) organizations and would collaborate on innovative projects while bringing in deep industry knowledge for end-to-end implementation and optimization of Salesforce Health Cloud. Consulting & Advisory service Aid clients to design, deliver and adopt digital solutions to increase their competitiveness and accelerate GTM. Lead the discovery, design, and implementation of Salesforce Health Cloud solutions for clients in the healthcare industry. Manage end-to-end Salesforce Health Cloud projects, collaborate with stakeholders, and driving the adoption of Salesforce Health Cloud capabilities while ensuring compliance with healthcare industry regulations (e.g., HIPAA, GDPR) and data security standards. Develop and oversee Health Cloud components such as care coordination, patient and provider management, appointment scheduling, Analytics, and data integrations with other systems viz. EHR, DWs, etc. Assist health care clients with their most pressing service transformation problems by offering consulting and advisory services. Create a service transformational plan, design/re-design the channel strategy and operating model, close the gap between business and technology , and help clients achieve long-term success by co-creating future-proof, agile and resilient operating models. Build and maintain client relationships , both existing and new, by understand client problems, bringing relevant solutions and offerings to the clients and influence improvement objectives Engage with senior management as part of go to market team and assist in sales and project delivery. Provide solutions to complex business problems /opportunities requiring in-depth knowledge of Patient, Provider, Payer dynamics, to optimize business processes and deliver on multi-channel customer service strategy. Data and Analytics driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale. Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI and machine learning based tools. Sales & Business Development Generating new business engagements :Drive new business opportunities by identifying and pursuing new leads, defining GTM strategy, facilitate client discussions and presentations to drive new business and client relationships. Own and drive Service transformation RFP/RFI response coming in from Health care customers for Salesforce Health Cloud implementation/optimization. Practice Development - Take on leadership role: Support overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership. Collaborate with Salesforce, Adobe, Nice, MS Dynamics, etc. business groups, to enable business capabilities with agility, velocity, and quality while optimizing costs. Lead and motivate teams with diverse skills and backgrounds. Manage and mentor talented teams of consultants and technologists supporting, providing input and guidance into the talent strategy and actively participate in engagement, capability development activities. Bring your best skills forward to excel at the role: Strong consulting and advisory experience in Health Care industry with deep industry knowledge and understanding of key trends. Deep understanding of Health Care processes, performance drivers & industry leading practices, regulatory and compliance requirements Familiarity with patient-centered care, healthcare delivery models, reimbursement systems (e.g., insurance, public health systems), and patient access programs. Experience in working as an advisory lead in designing next gen service transformation solution on digital technologies like Salesforce Health Cloud. Data automation and AI Ability to develop long standing relationships with senior client stakeholders. Experienced in managing large global teams, multi-stakeholder environments and complex digital projects engagements in a global network. Read about us. Your experience counts! Minimum 8+ years of relevant experience in Health Care industry and well-versed in Salesforce Health Cloud and AI tools with good analytical skills along with domain experience Experience in scoping and designing Salesforce Health Cloud modules and implementing it in projects. Demonstrated sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role. Good To Have - Certification in Salesforce Health Cloud Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. is a plus Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements. Qualification Your experience counts! Minimum 8+ years of relevant experience in Health Care industry and well-versed in Salesforce Health Cloud and AI tools with good analytical skills along with domain experience Experience in scoping and designing Salesforce Health Cloud modules and implementing it in projects. Demonstrated sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role. Good To Have - Certification in Salesforce Health Cloud Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. is a plus Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.
