Job
Description
About The Role
Job Title - BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Revenue Assurance Customer Care, Lead to Cash etc. Level Analysts & Consultant Entity S&C GN- Non NetworkManagement Level :
Location:Bangalore/ Gurgaon
Must have skills:
Skills in one or more Telecom areasShould have an excellent knowledge on various BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, Lead to Cash etc. Digital Transformation - Proven experience in Strategy, Innovation and Digital initiatives across Digital Maturity models, CSPs Operating model, Innovation Barometers, Intelligent operations for CSPs and other related areasCloud BSS - Determine the appropriate Cloud deployment model & design BSS journey to cloud strategies engineered to accelerate ROI and performance. Good to have knowledge of tools like AWS, Azure, SFDC, etc.Business Strategy - Leading/managing strategic initiatives and develop project plans, frame and conduct insightful analyses, identify solutions, and develop business cases and implementation plans for CSPs across the globeTransformation & Project Governance - Drive profitability and continued success though managing service quality, cost and leadership of the people delivering services across projects/ programs/portfolios of all scaleBSS COTS products exp in Amdocs,Ericsson,Netcracker,Subex etc..Fmiliar with the latest automation technologiesCommunication and Presentation - Plan and deliver well-structured oral and written communicationsStructured Problem Solving - Help identify and structure key client challenges into hypotheses and conduct analyses to address the challengesStakeholder Management - Manage mid-level to senior client leadership and lead conversationsImpeccable team management skills with an ability to engage effectively with multiple stakeholdersStrong program management skillsCross-cultural competence with an ability to thrive in a dynamic environmentMBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experienceAt least 1-7 years of progressive business and/or telecom and consulting experienceKnowledge of Telco BSS/OSS stack, its various components, and interactions / flowsStrong telecom industry background experience and knowledge of BSS processes for B2C and B2B areasKnowledge of telecom products across wireline, wireless and Enterprise domainsGood to have skills:
Should have understanding of lean concepts and hands-on experience in delivering technology-driven business transformation projects using agile practices such as Scrum, Kanban, SAFe, etc.Experience in agile related tools like JIRA Confluence/Rally/MS Projects/VersionOneCertification profession in PSM/CSM/SAFe/ICP-ACCWorked on AI/ML and Gen AI, Worked on use caseseTOM certification is highly desirableJob Summary: As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using SAP ABAP Development. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements.Roles & Responsibilities: - Deep expertise in one or more Telecom DomainsLead delivery of small to medium-size teams to deliver management consulting projects for global clients.Lead innovation transformation programs and process enablement for our clientsTake responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on.Develop assets and methodologies, point-of-view, research, or white papers for use by the team and larger community.Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas.Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables.Understand customer needs and translate them to business requirements, business process flows and functional requirementsExperience to engage with stakeholders independentlyExecute a transformational change plan aligned with clients business strategy and context for change. Engage stakeholders in the change journey and build commitment for change.Professional & Technical Skills:- Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters, Program Delivery ManagersBusiness Analysis - Gather requirements from business and prepared requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platforms. Analyse large data to conduct analysis and present insights with visualisationsProcess Improvement - Understand issues with the current processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholdersValue Architect and Tracking - Create value driver trees to breakdown into value components of business objectives and value drivers
Additional Information: - This position is based at our Bengaluru/Guragaon/Pune office.
(do not remove the hyperlink)Qualification
Experience:Minimum
1-7 years of experience is required
MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experienceAt least 1-7 years of progressive business and/or telecom and consulting experienceKnowledge of Telco BSS/OSS stack, its various components, and interactions / flowsStrong telecom industry background experience and knowledge of BSS processes for B2C and B2B areasKnowledge of telecom products across wireline, wireless and Enterprise domainseTOM certification is highly desirableDirect onsite experience (i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing soft skillsExperience in strategy and business/technology consulting role conversant with process improvement, cost optimization, customer analytics and experience management, telecom technology etc.Experience in value architecting, business case preparation, value realizationExperience in Digital, New IT, Cloud & Core modernization, Cloud transformation processes, transforming legacy to the cloud, Agile transformation, RPA, AI/ML strategy implementation and use casesKnowledge of design thinking workshops and innovationExperience in large data analysis, data driven consulting, BI and analytics, reporting, dashboarding, visualization tools like PowerBI, TableauCertifications like CBAP, CSM, SPC, Prince 2 or PMP will be an added advantageFor Experienced candidates, experience of team Management Coach and mentor team members in projects, on asset development, BDs and overall professional developmentEducational Qualification:B.Tech/BE (Accurate educational details should capture) + MBA from reputed institutes
