Global Vendor Operations Lead, Google Cloud

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

The Google Cloud Vendor Management Organization has responsibility for all extended workforce needs across Google Cloud, including extended workforce strategy, vendor partner selection, governance, operations and performance management. We partner with all Cloud teams in Support, Learning, Sales and Engineering to set up new vendor engagements and improve existing ones.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Oversee a large vendor network distributed across different sites or products.
• Own and manage the relationship with vendor service providers, own service delivery performance partnering closely with suppliers to ensure high quality output and successful customer outcomes.
• Lead regular business reviews ensuring sites or products are meeting/exceeding goals.
• Identify operational gaps using a data-driven approach and develop innovative solutions to address these in collaboration with vendor sites and business stakeholders.
• Understand end-to-end processes impacting the operation (i.e., contracting, finances, capacity, workflows, etc.) and support the relevant stakeholders driving these efforts.