Global Tax and Legal- Intela Support Agent- Hyderabad

Job Description

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. Work you'll do Provide support for within defined service level agreements. Provide support via email, phone, and chat, to both internal and external users. Maintain a client-centric culture and contribute to a culture of continuous improvement and employee engagement. Regularly monitor queues to ensure prioritization and wait time for customers meets our SLAs. Maintain quality service by upholding organizational standards and policies. Align performance with the Global Support Strategy. Ability to work flexible shifts including some holidays and weekends. Maintain End to End ticket management Close volume of tickets that aligns with role expectations Implement basic ITIL concepts of Incident, problem & change management Process incoming service requests, incidents and change requests and formulate appropriate response Triage and troubleshoot issue(s) reported on all applications. Communicate with end users including external (non- Deloitte) client users, contacting Partners, Directors and Senior Managers from client organization Maintain and protect confidentiality with regards to all aspects of client information Perform other duties as assigned. The team Global Tax & Legal deploys the right team of experts to address the ever-evolving needs of our businesses around the world. Our professionals deliver superior compliance and advisory insights and guidance (local and global) to support our businesses operating in singular or multiple jurisdictions. Qualifications Any Full time Graduate or Post graduate 1-3 yrs of experience Looking for an Support agent with 1 -3 yrs of exp in handling L1 Support tickets and having end to end Knowledge of Support related activities preferably for Tax Timings:- 3 different shifts:- 5 AM- 2 PM; 2 PM-11 PM; 9 PM- 5 AM Location:- Hyderabad #EAG-Talent #Eagerfor Excellence Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 302039