Global CRM Specialist

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Global CRM Specialist

Noida

The Global CRM Specialist supports the global sales organisation by being a champion of our CRM system globally. As such you will support the continued education on the tool; ensure data integrity; safeguard global process adherence and help resolve system-related issues.

The Global CRM Specialist is the CRM subject-matter expert and the 'go-to person' for all CRM users.

You will report to Sales Tools Support Manager and follow a Hybrid working schedule in Noida

Your Responsibilities:

Communication & Training

• Organise and hold training sessions on CRM processes for all roles
• Collaboration with regional teams to communicate platform and process changes
• Improve usage of CRM system and adherence to sales processes
• Recognise process improvements and communicate these with global sales process team
• Advocate for the CRM platform and contribute to knowledge sharing across all global and regional teams
• Be the regional voice for CRM processes, providing feedback to global sales process teams
• Assist in production of supplemental training materials for global and regional use including supporting local language adaptation of information where necessary

Technical Support

• Manage system access for all user roles
• First point of contact for trouble shooting of issues in CRM
• Escalate reoccurring technical issues to the relevant support teams
• Understand how data connects from other systems into Dynamics (Anaplan, SAP, ProMS)
• Assist in the creation of custom views and dashboards

The Essentials - You Will Have:

• Bachelor's degree or equivalent.
• 5+ Years technical knowledge of the CRM application (Dynamics or Salesforce)
• An understanding of how other systems/data (Anaplan, PowerBI, and SAP) are connected with CRM data
• An understanding of how different user roles use our CRM
• Query creation in our CRM
• Experience supporting a global sales organisation
• Fluent in English (working language), and fluency in one or more other languages (e.g., French, Spanish, and Portuguese)

The Preferred - You Might Also Have:

• Certification on Dynamics or Salesforce CRM systems, but not required
• Agile worker, both independently and collaboratively
• Innovative
• Take ownership of tasks and projects
• Manage priorities and tasks
• Work in different cultures across different countries
• Work with multiple platforms
• Work in a multicultural environment
• Occasional working outside of normal office hours
• Training requirements to maintain expert status in our CRM

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.