Genpact Walk-in drive For Vendor Experience, Bangalore on 26th Jul

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Genpact Walk-in drive for Vendor Experience || Interview Location - Bangalore || Job Location - Hyderabad

Note* The interview would be happening in Bangalore, however the job location for this role is Hyderabad

• Walk-In Date: 26-JUl-2025

• Walk-in Timings: TO BE DISCLOSED SOON

• Walk-in venue: TO BE DISCLOSED SOON

• Job Location: Hyderabad

• Interview Location: Bangalore (Exact location will be disclosed soon)

• Work location: Hyderabad (Only work from office)

• Shifts: Flexible with any shift

Responsibilities

• Return Request Validation and Processing
• Manage queries related to open RMA and share periodic updates
• Research in internal systems and partner systems to provide resolution within the TAT
• Strong on email management.
• Works with client organisation for partners/case specific guidance and takes steps through multiple tools depending on the relation.
• To provide operational insight, reporting and experience with vendor to help make an informed decision
• Provide prompt, efficient, and satisfactory responses to customer/vendor inquiries on Contracts and billing/invoicing corrections.
• Handling customer inquiries related to returns, processing return requests, ensuring adherence to return policies, resolving customer issues, and working towards customer satisfaction.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Bachelor's degree (Any Grad)
• 3+ years of professional experience in Vendor Management and Services Support
• Industry Experience - Services or hi-tech industry

Preferred Qualifications/ Skills

• Ability to learn quickly
• Diploma / Post Graduation in International supply chain management / Sourcing Management
• Excellent Communication skill and the ability to engage customers in significant discussions
• Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage
• Possess the following key behaviors: Accountability, Planning and Organization,Teamwork, Flexibility and Problem Solving
• Proficiency in coaching skills and with high level of confidentiality and professionalism

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.