Genpact Hiring For Assistant Manager For Content Moderation roles- Hyd

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

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Assistant Manager, Content Review Team Lead-English

Job Location: Hyderabad

Shifts: Please be flexible with rotational shift

Work Mode: Work from Office

Were looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.

Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

Responsibilities

• Provide resolution to maintain standards of quality
• Recognize trends and patterns and escalate issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
• Monitor team members and able to provide guidance whenever needed
• Manage the flow of day-to-day operations
• Build reports to update the company on the team's progress
• Rapport building with the internal & external stakeholder
• Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
• Ensure that the highest possible levels of customer service are always delivered
• Assist the Manager as and when necessary to make the business run effectively and efficiently
• Communicate clear instructions to team members
• This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Qualifications we seek in you

Minimum qualifications

• Any Graduate (PG an added advantage)
• Relevant experience in Team Handling/ people facing role. Proven track record for managing 15 to 20 resources and keeping an engaged workforce
• Fluent in Read/Write in English Language
• Should be flexible to work in 24*7 environment and rotational shift and week off.

Preferred qualifications

• Effective probing skills and analyzing / understanding skills
• Proficient with MS Excel, MS Word, MS PowerPoint
• Ability to do root-cause analysis for process gaps highlighted
• Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas
• Ability to communicate verbally and through emails/Phones with businesses
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work)

Why join Genpact?

• Be a transformation leader

  Work at the cutting edge of AI, automation, and digital innovation

• Make an impact

  Drive change for global enterprises and solve business challenges that matter

• Accelerate your career

  Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best

  Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture

  Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training