Genesys L2 Support Engineer - mokSa Technologies @ Pune

Moksa Technologies

7 - 12 years

10 - 19 Lacs

pune

Posted:1 week ago| Platform:

Apply

Skills Required

genesys engage onpremise genesys onpremise genesys engagement management ors log analysis ivr urs troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidate,

Were hiring experienced Genesys Engage Technical Support Engineers to strengthen our support team. You should be adept at advanced troubleshooting and comfortable assisting regional team leads.

Key Responsibilities

Deliver Level-2 support for Genesys Engage, SIP, SBCs, trace logs, ORS, and URS.
Provide L2 support for Genesys IVR (Inbound/Outbound) and eServices platforms.
Diagnose and resolve call-routing and related telephony issues.
Coordinate with cross-regional teams across different time zones to maintain uninterrupted operations.
Familiarity with Nuance Gatekeeper security suites is a plus.

Required Skills

Strong hands-on experience with Engage, SIP, SBC troubleshooting, trace logs, ORS, and URS.
Proven track record resolving call-routing and telephony issues.
Excellent verbal and written communication, and strong teamwork skills.
Flexibility to work shifts (follow-the-sun model).

@moksatechnologies.com

More Jobs at Moksa Technologies

Senior Manager - Finance ( Tax and Audit ) @ Bangalore

Bengaluru

8 - 12 yrs

INR 7 - 12 Lacs

Job | AI/ML Engineer | mokSa Technologies

Bengaluru, Delhi / NCR, Mumbai (All Areas)

5.0 - 10.0 yrs

INR 9 - 19 Lacs

Freshers Required | mokSa Technologies

Gurugram

Experience: Not specified

INR 2 - 3 Lacs

Management Trainee | Intern

New Delhi, Gurugram, Bengaluru

Experience: Not specified

INR 0 - 2 Lacs

Genesys L2 Support Engineer - mokSa Technologies @ Pune

pune

7.0 - 12.0 yrs

INR 10 - 19 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.