11 Genesys Engage Jobs

Contact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecyclerequirements gathering, solution design, coding, testing, deployment, and support. The role demands deep technical expertise in Genesys technologies, strong problem-solving abilities, and adaptability to evolving requirements. Primary Skills: Genesys Engage / Genesys Cloud CX / Genesys PureConnect IVR development tools (Genesys Composer, Interaction Designer, A...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Job Description Job Description Lead end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term va...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Customer Relationship & Technical Support Management Serve as the technical voice of the cust...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You'll Do Customer Relationship & Technical Support Management Serve as the technical vo...

Job Description You will be joining TechFastConsult as an Oracle SBC Engineer for a full-time hybrid role based in Mumbai, with some flexibility for remote work. Your primary responsibilities will include designing, implementing, and managing Oracle Session Border Controllers for clients. You will collaborate with cross-functional teams to ensure systems meet functional and non-functional requirements, troubleshoot and resolve issues, and maintain up-to-date documentation. Key Responsibilities - Installation and configuration of Oracle SBCs, including SIP trunks, access profiles, media profiles, and more. - Deep SIP expertise for call routing, troubleshooting, and protocol-level analysis. - ...

Job Description: you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles and Responsibilities: Functional Experience : Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience : Knowledge & Experience in any of industry divisions...

Must have skills: Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Roles and Responsibilities: Functional Experience : Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience : Knowledge & Experience in any of indust...

As a part of our team, you will be responsible for Omnichannel Testing, focusing on testing IVR applications and telephony applications. The ideal candidate should have experience working with Omnichannel CRM and be proficient in Agile methodologies. Knowledge of Salesforce is advantageous, and familiarity with Genesys, Cisco, Avaya, and Genesys Engage is preferred. Additionally, experience with Cyara, an automation tool, would be an added advantage. Join us in ensuring the seamless performance of our Omnichannel systems and applications.,

Job Title: Genesys Developer Location : PAN India (Hybrid) 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting. Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes. Ability to trace and analyze call flows within Genesys strategies (...

Installation & Troubleshooting experience on Genesys Engage Framework, Routing & Realtime/Historical Reporting components (version 9.x/8.x) & Genesys Digital. Troubleshooting all layers of Genesys Solution includes Genesys SIP Server, Pulse, URS/ORS.

Job Title - GN - SONG - Service - Genesys Analyst/Consultant/Manager/Senior Manager Management Level: 11,9,7 & 6Location: Bengaluru, Mumbai , Hyderabad, Pune, Gurugram, Chennai Must-have skills: Genesys Contact Center Implementation Good Good to have skills: Genesys Pure Connect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, ServiceNow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary: This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop ...