Genesys L2 Support Engineer - mokSa Technologies @ Pune Moksa Technologies

7.0 - 12.0 years

10 - 19 Lacs

pune

Work from Office

Dear Candidate, Were hiring experienced Genesys Engage Technical Support Engineers to strengthen our support team. You should be adept at advanced troubleshooting and comfortable assisting regional team leads. Key Responsibilities Deliver Level-2 support for Genesys Engage, SIP, SBCs, trace logs, ORS, and URS. Provide L2 support for Genesys IVR (Inbound/Outbound) and eServices platforms. Diagnose and resolve call-routing and related telephony issues. Coordinate with cross-regional teams across different time zones to maintain uninterrupted operations. Familiarity with Nuance Gatekeeper security suites is a plus. Required Skills Strong hands-on experience with Engage, SIP, SBC troubleshooting...

Posted 1 week ago

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Genesys Senior Architect / Lead Engineer - Gurugram | TVSD TVS Digital

7.0 - 12.0 years

15 - 30 Lacs

Gurugram

Work from Office

Dear Candidate, Please review the job description carefully. If your skills and experience align with the requirements, we encourage you to apply Experience : 7 -13 Years Location : Gurugram Work Mode : Work from Office Objective: The Genesys Senior Architect / Lead Engineer is responsible for designing, implementing, optimizing, and maintaining enterprise-level Genesys solutions . This includes GIRecording (GIR), Genesys Voice Platform (GVP), IVR, Composer, E-Services, and Outbound solutions . The ideal candidate will have 10+ years of experience in Genesys platforms, deep technical expertise, and a strong understanding of cloud migration strategies, AI, and analytics. Key Responsibilities ...

Posted 3 months ago

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