Genesys Cloud CX Platform Specialist Tata Consultancy Services

5.0 - 10.0 years

10 - 20 Lacs

bengaluru

Work from Office

We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and optimization of call routing strategies and maintain platform across our enterprise contact center solutions. Key Responsibilities(Genesys Engage): * Configure, and optimize routing strategies using Genesys Composer. * Manage and maintain Genesys Engage platform components, including URS (Universal Routing Server), ORS , Stat Server, and SIP Server. * Work with business stakeholders to gather requirements and implement routing workflows. * Perform system upgrades, patching, an...

Posted 2 weeks ago

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Genesys SME (Subject Matter Expert) Intertec Systems

0.0 years

0 Lacs

indore, madhya pradesh, india

On-site

Skills: Genesys Cloud, Voice Over IP (VoIP), Call Routing, Contact Center Solutions, SIP, IVR, Job Title Genesys SME (Subject Matter Expert) LOCATION: Indore, India Job Purpose The Genesys SME is responsible for the design, implementation, support, and optimization of Genesys contact center solutions. This role requires strong technical expertise in Genesys Cloud / PureEngage / PureConnect platforms , integration knowledge, and the ability to lead L2/L3 support and delivery operations. The SME acts as a technical authority and escalation point for complex incidents and solution design queries. Qualification Bachelors degree in IT, Computer Science, Electronics, or related discipline. ITIL Fo...

Posted 3 weeks ago

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Genesys L2 Support Engineer - mokSa Technologies @ Pune Moksa Technologies

7.0 - 12.0 years

10 - 19 Lacs

pune

Work from Office

Dear Candidate, Were hiring experienced Genesys Engage Technical Support Engineers to strengthen our support team. You should be adept at advanced troubleshooting and comfortable assisting regional team leads. Key Responsibilities Deliver Level-2 support for Genesys Engage, SIP, SBCs, trace logs, ORS, and URS. Provide L2 support for Genesys IVR (Inbound/Outbound) and eServices platforms. Diagnose and resolve call-routing and related telephony issues. Coordinate with cross-regional teams across different time zones to maintain uninterrupted operations. Familiarity with Nuance Gatekeeper security suites is a plus. Required Skills Strong hands-on experience with Engage, SIP, SBC troubleshooting...

Posted 1 month ago

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Genesys Senior Architect / Lead Engineer - Gurugram | TVSD TVS Digital

7.0 - 12.0 years

15 - 30 Lacs

Gurugram

Work from Office

Dear Candidate, Please review the job description carefully. If your skills and experience align with the requirements, we encourage you to apply Experience : 7 -13 Years Location : Gurugram Work Mode : Work from Office Objective: The Genesys Senior Architect / Lead Engineer is responsible for designing, implementing, optimizing, and maintaining enterprise-level Genesys solutions . This includes GIRecording (GIR), Genesys Voice Platform (GVP), IVR, Composer, E-Services, and Outbound solutions . The ideal candidate will have 10+ years of experience in Genesys platforms, deep technical expertise, and a strong understanding of cloud migration strategies, AI, and analytics. Key Responsibilities ...

Posted 5 months ago

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