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Genesys Engineer

Genesys Engineer

KPG99 INC

0 years

0 Lacs

india

Posted:3 days ago| Platform:

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Skills Required

duration ai analytics crm integration automation leadership architecture migration design salesforce siebel compliance governance

Work Mode

Remote

Job Type

Contractual

Job Description

Role: Genesys Engineer

Duration: 6 months +

Location: India (Remote)

Mandatory Skills

Experience:

Expertise in Genesys Cloud CX
IVA/Conversational AI, GenAI agent assist, and speech/text analytics.
CRM/ITSM integration, WEM/WFO, and automation experience.
Strong client-facing and orals leadership skills.

Roles and Responsibilities

Define target-state architecture and migration roadmap for CCaaS and omnichannel engagement.
Design IVA/Conversational AI, Agent Assist, and analytics solutions.
Integrate CRM (Salesforce/Dynamics/Siebel), WFM/WFO, and telephony/SBC.
Ensure compliance (PII, PCI), observability.
Lead orals, solution governance, and vendor management.

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