General Manager - Restaurant Operations

1. Restaurant Operations

• Ensure smooth day-to-day operations across FOH & BOH.
• Uphold service excellence in alignment with luxury hospitality and heritage standards.
• Monitor guest flow, reservations, and special event coordination.
• Oversee compliance with hygiene, safety, and statutory regulations.

2. Guest Experience & Service Excellence

• Personally interact with high-profile and VIP guests.
• Maintain guest satisfaction levels through feedback and service recovery.
• Ensure authentic Indian fine-dining experience with attention to detail in presentation, ambience, and service rituals.
• Curate bespoke dining experiences for special occasions and palace events.

3. Financial & Business Performance

• Achieve monthly and annual revenue, cost, and profitability targets.
• Manage budgets, forecasts, and financial planning.
• Control food, beverage, and labor costs while maintaining premium standards.
• Analyze P&L, sales mix, and guest trends to drive business growth.

4. Team Leadership & HR

• Lead, train, and motivate a team of managers, chefs, and service staff.
• Conduct regular performance reviews and build a culture of excellence.
• Oversee recruitment, training, grooming, and succession planning.
• Foster a heritage-driven yet modern work culture aligned with City Palace values.

5. Marketing & Brand Development

• Collaborate with marketing for brand positioning, PR, and promotions.
• Build partnerships with luxury travel operators, event planners, and influencers.
• Manage guest loyalty programs, VIP engagement, and repeat clientele.
• Highlight restaurant’s USP: authentic royal Indian dining experience.

6. Event & Banquet Management

• Coordinate palace dining events, private banquets, and curated experiences.
• Liaise with City Palace event management for heritage experiences (weddings, royal dinners, cultural evenings).
• Ensure seamless execution of high-profile events and guest handling.

Job Type: Full-time

Pay: ₹60,000.00 - ₹85,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person