General Manager Operations

Position Overview:

Key Responsibilities:

Preferably from Landscaping / swimming irrigation works and Horticulture knowledge is an added advantage.

Operational Leadership:

• Provide strategic direction to optimize the delivery and operational processes, aligning with company goals.
• Oversee end-to-end operations for swimming pool projects, landscaping solutions, wellness setups and external beautification services.
• Monitor and continuously improve operational efficiency, quality assurance processes and project timelines.

Project Delivery Management:

• Ensure timely, within-budget completion of projects while maintaining high-quality standards.
• Supervise project planning, resource allocation, execution strategies and delivery timelines.
• Implement robust project tracking and reporting mechanisms.

Vendor Management:

• Develop and manage relationships with key vendors, suppliers and contractors.
• Negotiate contracts, manage procurement processes and ensure vendor compliance and quality standards.
• Regularly evaluate vendor performance and ensure continuous improvement in cost, quality and delivery timelines.

Client Management:

• Maintain high levels of client satisfaction through effective communication, timely service delivery and consistent quality.
• Act as a senior point of contact for critical clients, addressing concerns proactively.
• Oversee client onboarding processes and ensure smooth handover from sales to operations.

Team Leadership:

• Lead, motivate and manage the operations team, ensuring alignment with company culture and performance objectives.
• Implement performance management systems, provide regular feedback, coaching and development opportunities.
• Drive internal training and skill enhancement programs for operational excellence.

Compliance and Risk Management:

• Ensure compliance with all regulatory requirements, environmental standards and industry best practices.
• Oversee operational risk management, including crisis management, contingency planning and quality assurance.

Reporting and Analytics:

• Maintain comprehensive operational reports and dashboards, providing strategic insights and recommendations to senior management.
• Use analytics to predict project timelines, resource requirements and potential operational issues.

Qualifications and Experience:

• Bachelors or Masters degree in Engineering, Business Management, Operations Management, or a related field.
• Minimum of 10 years of progressive operational management experience in project-based environments, preferably in landscaping, swimming pools, wellness, construction, or external beautification sectors.
• Proven experience in managing complex operations involving multiple vendors and client interactions.
• Demonstrated track record of implementing operational improvements and delivering projects on time and within budget.

Required Skills:

• Exceptional leadership, interpersonal and communication skills.
• Strong negotiation and vendor relationship management abilities.
• Project management expertise, including budgeting, resource allocation and timeline management.
• Proficiency in operational analytics, reporting tools and software (CRM, ERP systems, Project Management Tools).
• High level of integrity, accountability and a proactive approach to problem-solving.

Location: Chennai / Hyderabad