General Manager

General Manager Governance

Key Responsibilities

City Governance & SOP Adherence Drive compliance with Livspace?s SOPs across on-ground teams including design, execution, vendor, and experience functions.

Conduct routine governance checks to ensure adherence to process frameworks. Identify and close operational control gaps impacting service quality, timelines, or cost. Risk & Non-Compliance Management

Monitor and resolve governance risks including financial, operational, or service quality issues. Proactively address non-compliance or deviations related to internal stakeholders, such as: Design Teams project delays, scope misalignment, or documentation gaps.

Project Managers non-adherence to SOPs, customer escalations, or quality lapses.

Supply Chain / Modular Coordination Teams delays in delivery, product mismatch, or installation issues.

Operations Team execution slippage, miscommunication with customers, or incomplete closure processes. Flag repeated incidents and drive systemic corrective actions and policy reinforcement Audit Readiness & Documentation

Maintain all project, partner, and compliance documentation in audit-ready format.

Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings.

Track and update governance metrics through structured dashboards and trackers. Stakeholder & Partner Coordination

Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.

Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.

Conduct workshops and refreshers to educate stakeholders on new or revised SOPs. Reporting & Escalation Management

Prepare city-level compliance reports and governance scorecards for business reviews.

Escalate recurring non-compliances or systemic partner issues to the regional governance lead.

Present RCA (Root Cause Analysis) and recommend preventive measures.

EXPERTISE AND QUALIFICATIONS

Graduation / Post Graduation 68 years of experience in governance, compliance, risk management, vendor operations, or audit roles in a city-level or field operations capacity.

Experience working with external partners/vendors in project-based or platform businesses.

Hands-on knowledge of SOP enforcement, audit trails, documentation, and stakeholder training.

Strong communication, analytical, and reporting skills with a bias for action.

Background in real estate, interior design, consumer services, or execution-led businesses preferred.