general manager

eadership & Operations Management

• Oversee the overall day-to-day operations of the hotel to ensure smooth functioning across all departments.
• Lead, mentor, and motivate department heads to achieve high performance and operational excellence.
• Establish and implement standard operating procedures (SOPs) in line with the brand’s quality and service standards.
• Monitor guest satisfaction levels and address feedback promptly to maintain superior service quality.

2. Financial Performance & Budgeting

• Develop annual budgets, forecasts, and business plans in coordination with the corporate office.
• Drive revenue growth through strategic sales, marketing, and yield management initiatives.
• Monitor financial performance, control costs, and optimize profitability while maintaining service excellence.
• Ensure compliance with accounting and financial reporting standards.

3. Guest Experience & Quality Assurance

• Maintain the highest level of guest satisfaction by ensuring personalized service and attention to detail.
• Review guest feedback and implement improvement plans to exceed expectations.
• Oversee quality control in all aspects of operations—rooms, food & beverage, spa, and other guest services.

4. Human Resources & Team Development

• Recruit, train, and develop staff to build a motivated, guest-focused team.
• Foster a positive work culture that encourages teamwork, accountability, and professional growth.
• Conduct regular performance evaluations and identify training needs for continuous improvement.

5. Sales, Marketing & Brand Development

• Collaborate with the marketing team to position the hotel effectively in local and national markets.
• Build strong relationships with corporate clients, travel partners, and event organizers.
• Develop promotional strategies and partnerships to maximize occupancy and brand visibility.

6. Compliance & Safety

• Ensure the property adheres to all legal, health, safety, and environmental regulations.
• Maintain high standards of hygiene, security, and risk management across the property.
• Implement sustainability practices aligned with the brand’s eco-friendly initiatives.

7. Strategic Planning & Growth

• Work closely with senior management to define and execute the hotel’s strategic goals.
• Analyze market trends, competitor activities, and guest preferences to identify new opportunities.
• Uphold the brand’s vision and ensure every aspect of the hotel reflects Ilara’s core values and hospitality philosophy.

Job Types: Full-time, Permanent

Pay: ₹402,588.18 - ₹1,619,669.14 per year

Work Location: In person