GeM Portal Specialist - Lucknow

Role & responsibilities

Job Summary:

GeM Portal Specialist

deep understanding of government procurement processes, e-tendering systems, and GeM compliance protocols

Key Responsibilities:

1. GeM Portal Operations Management

• Register, maintain, and update the companys GeM seller/service provider profile.
• Upload, manage, and categorize products/services with accurate technical specifications, pricing, and compliance documentation.
• Create and manage

  Product Categories

  aligned with GeM taxonomy and ensure proper mapping of IT and digital solution offerings.
• Ensure real-time updating of product catalogs, SKUs, and inventory.
• Handle

  GeM product uploads

  including creation of templates, attribute mapping, and product visibility enhancement.

2. Tender Identification and Bid Management

• Regularly track and identify relevant GeM tenders and bidding opportunities suitable for company offerings.
• Prepare and submit bids, proposals, and quotations in full compliance with GeM and government tender norms.
• Coordinate with internal departments (technical, commercial, finance, and legal) for bid preparation, pricing validation, and documentation.
• Manage

  bid lifecycle

  from pre-bid to post-award, ensuring timely response and follow-up.

3. Order Processing and Fulfilment

• Manage entire order workflow from order acceptance, invoicing, and shipment to delivery confirmation.
• Liaise with logistics and technical teams to ensure prompt delivery as per SLA terms.
• Monitor payment schedules, resolve discrepancies, and ensure compliance with GeM payment norms.

Maintain customer satisfaction through proactive post-order communication and issue resolution

4. Compliance, Policy Adherence, and Documentation

• Ensure all operations are fully compliant with

  GeM portal policies

  ,

  GFR guidelines

  , and

  Government procurement rules

  .
• Maintain meticulous records for audits including tender documents, bid submissions, purchase orders, invoices, and delivery challans.

Stay continuously updated on GeM policy revisions, circulars, and procurement trends.

5. Vendor and Buyer Relationship Management

• Coordinate effectively with government buyers, PSUs, and departments for pre-bid queries, negotiations, and order clarifications.
• Build strategic relationships with GeM helpdesk and regional authorities for support and escalation management.

Represent the company in government meetings or vendor conferences when required.

6. Reporting, Analysis, and Business Intelligence

• Generate periodic performance reports on tenders, orders, revenue, and bid success ratios.
• Conduct

  competitive analysis

  to monitor pricing trends and competitor positioning on GeM.

data-driven insights

7. Training, Process Improvement, and Team Support

• Conduct internal workshops to train sales, technical, and back-office teams on GeM processes.
• Recommend process improvements for better efficiency in tender participation and catalog management.
• Support other business verticals for integration of new products/services into the GeM portal.

Qualifications and Experience:

Education:

• Bachelors degree in

  Business Administration, Commerce, Information Technology, or Supply Chain Management.

• Certification in

  GeM Portal Operations, e-Procurement, or Public Procurement

  will be an advantage.

Experience:

• Minimum

  35 years

  of experience managing GeM portal activities, tenders, and bids.
• Proven track record in

  IT product/service listings, tender management, and vendor coordination

  .
• Experience in

  government contracting, PSU dealings, or public sector projects

  preferred.

Technical Skills:

• Proficiency in

  GeM portal operations

  tender search, bid submission, catalog management, and reporting.
• Hands-on expertise in

  Product Upload, Product Category Creation, Pricing, and Catalog Optimization.

• Strong command over

  MS Excel

  ,

  Word

  , and

  PowerPoint

  for reporting and analysis.
• Familiarity with

  ERP/CRM tools

  ,

  digital invoicing

  , and

  e-sign/e-payment systems

  .
• Knowledge of

  CPPP (Central Public Procurement Portal)

  and other government e-tender platforms.

Soft Skills:

• Excellent

  communication, negotiation, and documentation

  skills.
• Strong

  analytical, strategic thinking, and problem-solving

  abilities.
• High level of

  accuracy, attention to detail

  , and

  deadline orientation

  .

• Self-motivated

  , proactive, and capable of handling multiple projects simultaneously.
• Strong

  team collaboration

  and

  client relationship management

  skills.

Key Competencies:

• In-depth understanding of

  GeM workflow, tendering, and procurement lifecycle

  .
• Ability to manage

  multi-category product portfolios

  and complex bid processes.
• Sound knowledge of

  Government procurement norms (GFR, MSME benefits, QRs, OEM certifications, etc.)

  .
• Strong

  commercial acumen

  and ability to identify profitable business opportunities.
• Commitment to

  compliance, transparency, and ethical practices

  in public procurement