GDC Head - Consulting Support Services

Role Overview: As the Head of Global Delivery Centre - Consulting Support (GDC - CS) at ERM, your primary objective is to lead the strategic development and operational execution of the GDC, transforming it into a next-generation global delivery model supporting ERMs consulting business. You will play a crucial role in setting up and delivering all consulting service delivery out of the GDC, ensuring high-quality, scalable, and innovative support for consulting services delivery across ERM. Key Responsibility: - Define and execute the vision for delivering consulting excellence through the GDC, building a scalable operating model in partnership with regional consulting leadership. - Establish and scale the India-based delivery center, collaborate with global and regional consulting leaders, and contribute to the design of a scalable operating model. - Develop and manage SLA/KPI frameworks, monitor process workflows, and lead governance for operational performance. - Serve as a primary interface for service leads and regions, champion next-generation delivery methods, and build and mentor a high-performing team aligned with GDCs ethos. - Oversee the execution of transformation projects, influence and drive adoption of new processes, and partner with global and regional leaders to align GDC initiatives with business goals. - Shape and manage the CS delivery operating model within the GDC, providing matrix leadership for CS Service Line Leads and driving accountability for service delivery KPIs. Qualification Required: - Bachelors degree in humanities, science, engineering, or a related field; MBA or equivalent preferred. - 15+ years of experience in shared services, global delivery centers, or operational excellence roles. - Focus on professional services firms and client service delivery, ideally in sustainability consulting. - Proven track record in leading transformation initiatives in a global organization, strong knowledge of SLA/KPI frameworks, governance, and reporting mechanisms. - Experience in managing cross-functional teams and large-scale projects, familiarity with Gen AI, data platforms, ERP systems (e.g., Workday, Salesforce), and agile methodologies.,