Job
Description
The role of AVP, Functional Remediation Coordinator at Synchrony involves overseeing simple and moderately complex consumer remediations to ensure successful execution under senior leadership guidance or remediation frameworks. This position requires collaboration with various functions such as process owners, subject matter experts, and compliance teams to implement remediation plans effectively. The Functional Remediation Coordinator will engage with issue owners, functional leaders, and stakeholders to define expectations, provide project updates, and drive the resolution process forward under established guidelines and procedures. Key Responsibilities: - Managing a portfolio of simple and moderately complex remediations, identifying impacted customer populations, and assessing the nature and extent of harm requiring remediation. - Applying business operations knowledge to identify possible downstream impacts and supporting larger remediations by providing data or assistance. - Identifying potential inefficiencies, providing feedback for process improvement, and ensuring proper creation of execution files in collaboration with the Analytics team. - Providing regular updates on project milestones, risks, expected timelines, and resolution outcomes to key stakeholders. - Facilitating stakeholder communication, resolving conflicts, addressing escalations, and collaborating across departments to ensure coordinated execution of remediation plans. - Identifying gaps or risks in the remediation process and escalating issues to relevant parties promptly. - Performing other duties and/or special projects as assigned. Qualifications/Requirements: - Bachelor's degree in a financial or business-related field. - 1+ years of Project Management Experience within Financial Service. - Minimum of 5 years of experience in a financial services industry, operations, customer service, sales, or digital servicing setting; or 7+ years of experience in lieu of a degree. - Proficiency in Microsoft Excel & PowerPoint. - Excellent interpersonal, analytical, organizational, written, and verbal communication skills. Desired Characteristics: - Experience with Synchrony systems (FDR, Workstation, ACM, DM10, Vision Plus, etc.). - Experience working in agile environments. - Solid understanding of the assigned business functional area. - Creative problem-solving skills and experience with issue management processes and procedures. - Excellent interpersonal, analytical, organizational, written, and verbal communication skills. Eligibility Criteria: - Minimum of 5 years of experience in a financial services industry, operations, customer service, sales, digital servicing setting; or 7+ years of experience in lieu of a degree. - Working Hours: 8:30 AM to 5:00 PM EST (6 PM to 2:30 AM IST). For Internal Applicants: - Understand the criteria or mandatory skills required for the role before applying. - Inform your manager and HRM before applying for any role on Workday. - Ensure that your professional profile is updated and upload your updated resume (Word or PDF format). - Must not have any corrective action plan (First Formal/Final Formal). - L8+ Employees who have completed 18 months in the organization and 12 months in the current role and level are eligible. - L08+ Employees can apply. Grade/Level: 10 Job Family Group: Information Technology,
