Functional Analyst [T500-20654]

About Delta Tech Hub:

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

KEY RESPONSIBILITIES:

The Business Analyst job family defines skills for formulating and defining system scope using information technology and industry knowledge/requirements, based on both user needs and a good understanding of information technology, business processes, and industry requirements.

The job progression identifies responsibilities ranging from assisting, formulating and defining systems scope and objectives to self-directed activities that result in client’s long-term improvements in business processes:

• Provides BU Support, resolving issues not requiring extensive business / system knowledge.
• Communicates incident status / clarifies issues with business partner.
• Escalates incidents to seniors where business process and extensive system knowledge is required.
• Resolves application incidents and problems that require app code and / or op modifications such as lower complexity software problem resolution, training issues and documentation, and data problems requiring moderate business analysis, extensive business, and / or system knowledge.
• Responsible for a liaison role between the business and IT services providers to ensure functional specs are understood and they have what they need to develop their tech specs.
• Analyzes issues to be solved within an enterprise and helps provide solutions to meet the desired business outcomes
• Understands and documents business requirements and user requirements to ensure system designs meets business needs.
• Ensures knowledge transfer to the support organization occurs prior to system go-live.
• Schedules and communicates the system go-live date.
• Develops and/or update documentations and training materials.
• Ensures IT and SOX compliance is covered.
• Documents functional requirements that describe the system, process, or product to fulfill business requirements
• Ability to integrate PPM with external applications.
• Ability to perform administrative activities and perform upgrades whenever necessary.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• Bachelor’s degree in computer science, Information Systems or related technical field is required
• 3+ Years of relevant experience with Opentext PPM/HP PPM/MF - Microfocus PPM/Clarity PPM/SNOW - Service Now PPM/Plainview PPM is a must.
• Experience with SQL, Python, JSP, HTML is preferred.
• Prior data engineering experience in developing Relational database, managing and developing ETL pipelines AWS stack like AWS S3, AWS Lambda, AWS Glue, AWS Athena, AWS Redshift, AWS RDS Aurora.
• A passion for problem solving and developing solutions with lower lead time
• Solution-oriented and capable of meeting deadlines in a fast-paced environment
• Strong written and verbal communication skills and be comfortable working in group and individual settings
• Embraces a people and process first approach to technology projects

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Experience working with APIs in Java Script, Python
• Experience with shell scripting
• AWS platforms like - AWS S3, AWS Lambda, AWS Glue, AWS Athena AWS Ec2, AWS Amplify, AWS Redshift, AWS Sage Maker, AWS Secrets Manager, AWS App sync, AWS RDS Aurora.
• Resourceful in finding the data and tools you need to get the job done
• Not afraid to ask for help when you need it, or help