FULL TIME

Teamlease Education Foundation

0 - 1 years

0 Lacs

gurugram

Posted:2 weeks ago| Platform:

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Skills Required

customer support bpo email chat non voice inbound voice

Work Mode

Work from Office

Job Type

Internship

Job Description

Key Responsibilities

Handle inbound customer calls, emails, and chat queries professionally and efficiently.
Resolve customer issues related to orders, deliveries, payments, product details, etc.
Maintain a high level of customer satisfaction through quality service.
Identify customer needs and offer suitable product recommendations for cross-selling.
Maintain accurate records of customer interactions in the CRM system.
Work closely with internal teams to ensure timely issue resolution.
Adhere to process guidelines, quality standards, and daily productivity targets.

Skills & Competencies Required

Excellent verbal and written communication skills.
Good listening and problem-solving abilities.
Customer-centric approach with the ability to handle pressure.
Basic computer knowledge and familiarity with email/chat platforms.
Ability to multitask and work in a fast-paced environment.

Eligibility

Undergraduates can apply.
Freshers are welcome; experience in customer service or tele calling is a plus.
Must be comfortable working from the Gurgaon location.

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