Fulfillment Associate

Job Description – D2C & E-Commerce Fulfilment Executive

**Company:** Herbal Chakra Pvt. Ltd.
**Location:** Noida

About Herbal Chakra

Herbal Chakra is a rapidly growing Ayurvedic and herbal wellness company backed by the reputed JCBL Group. Our brands — including Purely Yours and Herby Angel — are expanding across D2C and marketplace platforms such as Amazon, Flipkart, 1mg, and Shopify. We are seeking a proactive and detail-oriented professional to manage end-to-end order fulfilment and logistics operations across all online sales channels.

Job Description – D2C & E-Commerce Fulfilment Executive

We are looking for a driven individual who can manage the complete fulfilment process for D2C website and marketplace orders. The role involves coordinating with delivery partners, warehouse, telecalling, and e-commerce teams to ensure all customer orders are processed, shipped, and delivered on time — with minimum RTO and maximum operational efficiency.

Key ResponsibilitiesOrder Fulfilment & Operations Management

• Handle daily order processing from D2C website, marketplaces, and other online channels.
• Ensure all orders are packed, dispatched, and shipped on time from the warehouse.
• Coordinate closely with the warehouse and operations teams to maintain smooth order flow.
• Monitor fulfilment timelines and resolve bottlenecks proactively.

Delivery & Partner Coordination

• Manage integrations and coordination with courier partners such as Delhivery, Shiprocket, Amazon Easy Ship, and others.
• Track shipments, resolve escalations, and ensure on-time deliveries.
• Handle NDR (Non-Delivery Reports), update statuses, and coordinate reattempts with telecalling and courier partners.
• Analyse delivery performance and implement corrective actions to reduce RTOs and failed deliveries.

Cross-Team Coordination

• Work closely with telecalling, customer support, and e-commerce teams to ensure accurate communication on delayed or undelivered orders.
• Coordinate customer confirmations for NDR cases and update systems accordingly.
• Collaborate with the marketing and e-commerce teams to ensure accurate inventory syncs and dispatch readiness during campaigns or sale events.

Inventory & Reporting

• Maintain updated records of dispatched, pending, and returned orders.
• Prepare daily MIS reports for order processing, RTOs, NDRs, and fulfilment efficiency.
• Track courier partner performance and highlight process improvement opportunities.

Skills & Qualifications

• Graduate in any discipline; MBA or logistics specialization preferred.
• 1–3 years of experience in e-commerce operations, D2C fulfilment, or logistics coordination.
• Strong understanding of platforms such as Shopify, Amazon, Flipkart, 1mg, and Shiprocket.
• Hands-on experience in handling NDRs, RTOs, and courier dashboard operations.
• Excellent coordination, communication, and problem-solving skills.
• Proficient in Excel, Google Sheets, and operational reporting.
• Detail-oriented, accountable, and able to work under tight deadlines.

Why Join Us

At Herbal Chakra, you’ll be part of a fast-growing wellness company redefining Ayurveda for modern consumers. You’ll have the opportunity to work closely with cross-functional teams, streamline operations, and directly contribute to customer experience and business growth.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person