Front Office Team Leader

Job Description: As a Front Office Team Leader at Azora by Ayatana in Goa, you will play a crucial role in managing the daily operations of the front desk and delivering exceptional guest service. Your experience and leadership will be essential in ensuring a smooth and efficient front office operation. Key Responsibilities: - Lead and supervise the front office team to guarantee efficient and seamless operations. - Provide exceptional customer service by addressing guest concerns promptly and professionally. - Utilize the IDS system for handling check-ins, check-outs, and room assignments. - Collaborate with other departments to ensure a seamless guest experience. - Train and mentor team members to enhance their hospitality skills and overall performance. - Ensure adherence to resort policies, procedures, and standards. Qualifications: - Minimum of 2 years of experience in a front office or supervisory role within the hospitality industry. - Proficiency with IDS software is a mandatory requirement. - Strong leadership qualities and team management skills. - Excellent communication and interpersonal abilities. - Ability to maintain composure and professionalism in high-pressure situations. - Passion for delivering exceptional guest experiences. Company Details: At Azora by Ayatana, we prioritize the growth and development of our team members within a vibrant resort-style environment. If you are enthusiastic about hospitality and leading a dedicated team, we invite you to be a part of our team.,