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Rhythm Kumarakom
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Front Office Supervisor

Front Office Supervisor

Rhythm Kumarakom

2 - 6 years

0 Lacs

kottayam kerala

Posted:2 days ago| Platform: Shine logo

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Skills Required

supervision customer service training mentoring record keeping team management communication cash management complaint resolution sales techniques

Work Mode

On-site

Job Type

Full Time

Job Description

As the Front Desk Supervisor, your primary responsibility will be overseeing daily front desk operations and ensuring optimal staff performance. You will be tasked with managing guest check-ins and check-outs efficiently and in a timely manner. Handling escalated guest complaints with professionalism and resolving issues effectively will be crucial aspects of your role. In this position, you will also play a key role in training, mentoring, and evaluating the front desk team members to ensure a high level of service delivery. Monitoring room availability, coordinating with housekeeping for room readiness, and maintaining accurate records of reservations, billing, and guest profiles will be part of your daily routine. Compliance with hotel policies and safety procedures will be essential, and you will be required to assist in managing cash drawers and conducting shift audits. Utilizing suggestive selling techniques to maximize occupancy and revenue will also be a key aspect of your responsibilities. This position is full-time and permanent, suitable for fresher candidates. Proficiency in both Hindi and English is preferred. The work location will be in person, and the expected start date is 01/08/2025.,

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Front Office Supervisor