Front Office Supervisor

Job Description:

As a Front Office Supervisor for a Luxury 5* Resort in Vengurla, Sindhudurg Maharashtra.

Duties and Responsibilities:-

1. Supervising and managing the daily operations of the hotel's front office, including the reception, concierge, and guest services.

2. Ensuring efficient check-in and check-out processes, handling guest inquiries, and addressing any guest concerns or complaints promptly.

3. Overseeing the front office staff, including scheduling, training, and performance management, to ensure high levels of customer service.

4. Coordinating with other departments, such as housekeeping, F&B, and maintenance, to ensure a seamless guest experience.

5. Handling room reservations, maintaining guest records, and updating room availability and pricing information.

6. Monitoring and reporting on key performance indicators (KPIs) related to front office operations, such as occupancy rates, average daily rate, and guest satisfaction scores.

7. Implementing and enforcing hotel policies and procedures to maintain the highest standards of professionalism and guest service.

8. Assisting in the development and implementation of front office strategies and initiatives to enhance the overall guest experience.

9. Providing regular feedback and training to front office staff to continuously improve their skills and knowledge.

10. Collaborating with the hotel management team on various operational and strategic decisions.

The salary range for this position is typically between INR 25,000 to INR 35,000 per month, depending on the candidate's experience and qualifications.

If you meet the above requirements and are enthusiastic about creating memorable guest experiences, please submit your resume and cover letter to email : [email protected] or WhatsApp 8669574085

Job Types: Full-time, Permanent

Pay: ₹280,000.00 - ₹480,000.00 per year

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Front Office Assistant: 3 years (Required)
• total work: 4 years (Required)

License/Certification:

• Hotel Management Diploma/ BHM Degree (Required)

Work Location: In person