Front Office Supervisor

Company Description

Royal Orchid & Regenta Hotels is one of India’s fastest-growing hotel brands, operating 5 and 4-star hotels that cater to both business and leisure travelers. The brand successfully manages over 5900 rooms and numerous renowned restaurants across 100+ hotels and resorts in over 65 locations in India and abroad. With a loyalty program boasting over 265,000 members, Royal Orchid is a prominent name in the luxury, upper mid-market, and budget hotel segments. The company is listed on the Bombay and National Stock Exchanges (BSE & NSE) and is governed by an independent board of distinguished directors.

Role Description

This is a full-time on-site role for a Front Office Supervisor located in Nellore. The Front Office Supervisor will oversee the daily operations of the front desk, ensuring exceptional customer service and smooth check-in and check-out processes. Responsibilities include supervising front office staff, handling guest reservations, accommodating special requests, addressing complaints, and ensuring overall guest satisfaction. The role also involves training new staff, maintaining records, and coordinating with other departments to enhance the guest experience.

Qualifications

• Supervisory Skills and Receptionist Duties experience
• Strong Customer Service and Communication skills
• Knowledge of Reservations and front desk operations
• Proficiency in using hotel management software and tools
• Excellent leadership and interpersonal skills
• Ability to work flexible hours, including weekends and holidays
• Experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality Management or related field preferred