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Hard Rock International
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Front Office Supervisor

Front Office Supervisor

Hard Rock International

0 years

0 Lacs

calangute goa

Posted:23 hours ago| Platform: Indeed logo

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Skills Required

support schedule service billing maintenance reports management leadership communication software ids

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role:

We are seeking a professional, customer-focused, and organized Front Office Supervisor to oversee daily operations of our front desk team. In this role, you will ensure smooth check-in/check-out procedures, maintain excellent guest relations, and supervise the front office staff to deliver a high standard of service.

Key Responsibilities:

Supervise and support front office staff, ensuring efficient daily operations.
Train, mentor, and schedule team members to maintain service excellence.
Handle guest concerns, complaints, and special requests promptly and professionally.
Ensure accurate handling of reservations, check-ins, check-outs, and billing processes.
Monitor front desk performance and implement improvements when necessary.
Coordinate with housekeeping, maintenance, and other departments for seamless service delivery.
Maintain front office supplies and ensure proper usage of systems/software.
Prepare daily reports and assist management with administrative tasks.

Requirements:

Proven experience as a Front Office Supervisor, Front Desk Associate, or similar role in hospitality/customer service.
Strong leadership and communication skills.
Excellent problem-solving abilities and a customer-first attitude.
Proficiency in MS Office and hotel management software (e.g., Opera, IDS, Cloud PMS, or similar).
Ability to work flexible shifts, including weekends and holidays.
Diploma/Degree in Hospitality Management (preferred but not mandatory).

Job Type: Full-time

Pay: ₹20,000.00 - ₹21,000.00 per month

Benefits:

Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

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