Front Office Supervisor

About the Role:

We are seeking a professional, customer-focused, and organized Front Office Supervisor to oversee daily operations of our front desk team. In this role, you will ensure smooth check-in/check-out procedures, maintain excellent guest relations, and supervise the front office staff to deliver a high standard of service.

Key Responsibilities:

• Supervise and support front office staff, ensuring efficient daily operations.
• Train, mentor, and schedule team members to maintain service excellence.
• Handle guest concerns, complaints, and special requests promptly and professionally.
• Ensure accurate handling of reservations, check-ins, check-outs, and billing processes.
• Monitor front desk performance and implement improvements when necessary.
• Coordinate with housekeeping, maintenance, and other departments for seamless service delivery.
• Maintain front office supplies and ensure proper usage of systems/software.
• Prepare daily reports and assist management with administrative tasks.

Requirements:

• Proven experience as a Front Office Supervisor, Front Desk Associate, or similar role in hospitality/customer service.
• Strong leadership and communication skills.
• Excellent problem-solving abilities and a customer-first attitude.
• Proficiency in MS Office and hotel management software (e.g., Opera, IDS, Cloud PMS, or similar).
• Ability to work flexible shifts, including weekends and holidays.
• Diploma/Degree in Hospitality Management (preferred but not mandatory).

Job Type: Full-time

Pay: ₹20,000.00 - ₹21,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person