Front Office Manager

Designation: Front Office Manager: Resort/Hotel

Location:

Experience :

Salary: 40,000 - 60,000

Joining Status:

Job Summary:

Key Responsibilities:

• Manage day-to-day operations of the front office department, including reception, reservations, concierge, and bell desk.
• Ensure exceptional guest service standards are consistently delivered.
• Supervise, train, and schedule front office staff, including shift leaders and guest service agents.
• Monitor and manage room inventory in coordination with the Revenue and Reservations teams.
• Handle guest complaints and feedback professionally and efficiently.
• Prepare and manage the department's budget, forecasts, and financial reports.
• Ensure compliance with health, safety, and resort policies.
• Coordinate closely with housekeeping, engineering, food & beverage, and other departments.
• Maintain up-to-date knowledge of resort facilities, promotions, and local attractions to assist guests effectively.
• Oversee VIP arrivals and special requests to ensure personalized service.
  

Qualifications:

• Degree or diploma in Hospitality Management or a related field.
• Minimum of 7+ years’ experience in front office operations, with at least 2 years as a managerial role.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in property management systems (e.g., Opera, Protel).
• Fluent in English; additional languages are a plus.
• Guest-focused, detail-oriented, and able to work under pressure.
• Flexible to work in shifts, weekends, and holidays.