Front Office Manager cum Accountant

Key responsibilities:

• Staff Management:
• Recruit, hire, and train new front office staff.
• Assign tasks and manage staff schedules to ensure proper coverage.
• Monitor staff performance and provide feedback and coaching.
• Address employee concerns and resolve issues.
• Customer Service:
• Greet guests warmly and professionally.
• Handle guest inquiries, requests, and complaints promptly and efficiently.
• Resolve customer issues with a focus on guest satisfaction.
• Manage check-in and check-out procedures.
• Operations Management:
• Oversee front desk operations, including cash handling and credit transactions.
• Monitor and maintain cleanliness and appearance of the front office area.
• Ensure compliance with company policies and procedures.
• Manage office supplies and inventory.
• Communication and Collaboration:
• Communicate effectively with guests, staff, and other departments.
• Coordinate with other departments to ensure smooth guest experience.
• Address any emergencies or issues that arise promptly.
• Reporting and Analysis:
• Generate reports on front office performance metrics.
• Analyze data to identify areas for improvement.

Required Skills:

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Leadership and supervisory abilities
• Problem-solving and decision-making skills
• Ability to work under pressure and manage multiple tasks
• Proficiency with relevant software and systems

Relevant Experience:

• Prior experience in a front office role within the hospitality industry
• Proven track record of providing exceptional customer service
• Leadership experience in managing a team

Job Type: Full-time

Pay: From ₹15,000.00 per month

Education:

• Bachelor's (Preferred)