Front Office Manager

Role & responsibilities We are seeking an experienced and dynamic Front Office Manager to lead our front desk operations. The ideal candidate will be responsible for ensuring smooth guest check-in/check-out, managing front office staff, and delivering exceptional guest experiences. Key Responsibilities: Supervise daily front office operations, ensuring efficiency and service excellence Train, schedule, and manage front office staff Handle guest complaints and special requests professionally Coordinate with housekeeping, reservations, and other departments Monitor room availability, occupancy, and revenue targets Ensure accuracy in billing, check-in/check-out, and reservations Maintain high standards of hospitality and guest satisfaction Prepare reports and manage administrative tasks related to the front office Preferred Skills: Proficiency in hotel PMS (Opera, eZee, Cloudbeds, etc.) Strong leadership and communication skills Guest-centric mindset with the ability to multitask Experience in upselling and achieving revenue goals Calm and effective under pressure