front office incharge

Job Description

osition Overview The Hospital Front Office Incharge is responsible for overseeing all front desk activities, ensuring efficient patient registration, appointment scheduling, billing processes, and providing top-notch customer service. This role requires coordination with various departments to facilitate seamless patient flow and administrative operations. Key ResponsibilitiesFront Office Management Supervise daily front desk operations, including patient registration, appointment scheduling, and information dissemination. Ensure the reception area is clean, welcoming, and equipped with necessary informational materials. Implement and monitor standard operating procedures (SOPs) for front office activities. Train and manage front office staff, ensuring adherence to hospital policies and procedures. Patient Coordination Oversee patient admission and discharge processes, ensuring all documentation is accurate and complete. Address patient inquiries and concerns promptly, providing information or directing them to appropriate departments. Coordinate with medical and nursing staff to manage patient flow and room assignments effectively. Billing and Financial Management Supervise billing processes, ensuring accurate invoicing for services rendered. Coordinate with insurance companies for claim processing and reimbursements. Manage cash transactions, maintain financial records, and ensure timely deposits. Administrative Duties Maintain and update patient records in the Hospital Information System (HIS). Prepare and submit daily, weekly, and monthly reports on front office activities. Ensure compliance with healthcare regulations and hospital policies. Collaborate with other departments for smooth operational workflows. Qualifications Bachelor’s degree in Healthcare Administration, Business Administration, or a related field. Minimum of 3-5 years of experience in hospital front office operations, with at least 1 year in a supervisory role. Proficiency in Hospital Information Systems (HIS) and Microsoft Office Suite. Strong leadership, communication, and interpersonal skills. Knowledge of medical terminology and healthcare billing procedures. Preferred Skills Ability to handle high-pressure situations and resolve conflicts effectively. Strong organizational and multitasking abilities. Attention to detail and commitment to maintaining patient confidentiality. Fluency in multiple languages is an asset. Job Types: Full-time, Permanent Pay: From ₹20,000.00 per month Benefits: Life insurance Provident Fund Schedule: Day shift Fixed shift Morning shift Work Location: In person