Front Office Executive

Job Summary:

We are seeking a well-presented, proactive, and customer-focused Front Office Executive to join our company. The ideal candidate will be the first point of contact for clients, providing a warm welcome and efficient service while managing front-desk operations, handling inquiries and telecalling activities, and also actively supporting administrative tasks.

Key Responsibilities:

• Greet and assist walk-in clients and visitors in a professional and friendly manner.

• Answer incoming calls, respond to emails, and manage front-desk inquiries.

• Provide company's information and route queries to the appropriate travel consultants.

• Maintain the reception area, ensuring it is clean, organized, and presentable.

• Manage appointment scheduling for clients and internal meetings.

• Assist with interview calling, documentation, and other preparations.

• Support team with clerical and administrative tasks.

• Keep records of client visits, maintain logs, and manage customer databases.

• Coordinate with vendors, suppliers, and internal departments as needed.

• Handle incoming and outgoing correspondence, courier management, and other front-desk functions.

• Ensure high standards of customer service and satisfaction.

Requirements:

• Education: Minimum Graduate in any discipline. A diploma or degree in any professional field with be an advantage.

• Experience: 1–3 years in a front office or customer service role, preferably in the travel, aviation or hospitality industry.

Skills:

• Excellent communication and interpersonal skills

• Pleasant personality with a customer-first attitude

• Basic knowledge of travel industry terms and services

• Proficient in MS Office (Word, Excel, Outlook)

• Ability to multitask and handle pressure in a fast-paced environment

• Good organizational and time management skills

Apply with a resume for further interview process.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person