Front Office Executive

Role & responsibilities

• Ensures less experienced personnel are trained.
• Serves as lead and has complete understanding of applicable policies and procedures.
• Checks picture identification, maintains record of visitor, notifies Boeing point of contact.
• Verifies through the Enterprise Plant Security System (EPSS) visitor name, social security number and level of clearance.
• Contacts appropriate Boeing department as necessary.
• Completes tasks with little or no supervision. Oversees and provides training for less experienced personnel.
• Uses Enterprise Plant Security System to validate clearance level and issue appropriate badge in accordance with visit.
• Completes tasks with little or no supervision. Oversees and provides training for less experienced personnel to answer calls and use of Enterprise phone system.
• Answers telephone call with Boeing standard greeting. Filters solicitation calls, and transfers calls to appropriate or requested individuals.
• Complete knowledge of company policy and procedures on control of articles entering or leaving company property.
• Ensures compliance with Government and company policy relating to prohibited items. Ensures written lobby procedures are followed and in compliance with Government and company requirements regarding access.
• Prohibits loitering, around lobby and front door. Reports any suspicious activity to security department. Ensures persons on company property are properly identified and authorized to access property.
• Complete understanding of company nondisclosure policies as it pertains to third party inquiries.
• Directs vendors, delivery of commercial express packages, provides general location and policy information, and answers questions in accordance with Boeing policies.
• Complete working knowledge and understanding of written lobby policies and procedures. Recommends updates and/or changes to written lobby policies and procedures.
• Ensures compliance with Government and company requirements. Complete knowledge of Boeing travel system.
• Arranges and coordinates business travel. Prepares and submits expense reports.