Front Office Executive :Resort

Job Summary

The Front Office Executive will be the first point of contact for guests at the resort, ensuring a warm welcome, smooth check-in/check-out process, and excellent guest service throughout their stay. This role requires strong interpersonal skills, professionalism, and the ability to coordinate with multiple departments to deliver a seamless hospitality experience.

Key Responsibilities

• Greet and welcome guests warmly, ensuring a positive first impression.
• Manage the check-in/check-out process efficiently using the resort’s Property Management System (PMS).
• Handle reservations, room allocations, and guest inquiries.
• Coordinate with housekeeping, F&B, and other departments for guest requests.
• Maintain accurate guest records, billing, and payment processes.
• Address guest complaints and resolve issues promptly to ensure satisfaction.
• Answer phone calls, emails, and assist with bookings, tours, and travel arrangements.
• Ensure the front desk area is well-maintained, organized, and presentable.
• Promote resort facilities, amenities, and special offers to enhance guest experience and revenue.
• Prepare daily reports and assist in administrative tasks as required.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Professional appearance and customer service orientation.
• Proficiency in MS Office and hotel PMS software (IDS, Opera, or similar).
• Strong problem-solving and multitasking ability.
• Ability to remain calm under pressure and handle guest concerns diplomatically.
• Team player with a positive attitude.

Qualifications

• Bachelor’s degree/diploma in Hotel Management, Hospitality, or a related field preferred.
• Minimum 1–3 years of experience in front office operations (resort/hotel experience preferred).
• Fluency in English; knowledge of additional languages is an advantage.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Food provided

Work Location: In person