Front Office Executive (Receptionist)

**Job Title:** Front Office Executive (Female Receptionist)

**Department:** Front Office

**Location:** Peninsula Redpine Hotel, Mumbai

**Reporting To:** Front Office Manager / Duty Manager

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**Job Summary:**

The Front Office Executive (Female Receptionist) will be the first point of contact for guests, ensuring a warm welcome and smooth check-in/check-out process. She will provide courteous assistance, handle guest inquiries, and maintain a professional image of the hotel at all times.

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**Key Responsibilities:**

* Greet and welcome all guests in a friendly and professional manner.

* Manage guest check-ins and check-outs efficiently using the hotel’s PMS system.

* Handle all guest queries, complaints, and requests promptly and courteously.

* Coordinate with housekeeping and other departments to ensure room readiness.

* Maintain accurate records of reservations, billing, and payments.

* Answer phone calls and emails, and assist with general inquiries.

* Maintain a neat, organized, and presentable front desk area.

* Provide information about hotel facilities, services, and nearby attractions.

* Ensure compliance with grooming standards and hotel policies.

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**Requirements:**

* Female candidate with 1–3 years of experience in a similar role (hospitality preferred).

* Bachelor’s degree or diploma in Hotel Management or related field.

* Excellent communication and interpersonal skills.

* Proficiency in MS Office and hotel PMS software (e.g., IDS, Opera).

* Well-groomed, confident, and customer-oriented.

* Ability to multitask and remain calm under pressure.

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**Key Skills:**

* Guest Handling & Hospitality

* Communication & Interpersonal Skills

* Professional Appearance

* Problem Solving

* Attention to Detail

* Team Coordination

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Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Provident Fund

Work Location: In person