Front Office Executive

Mott MacDonald

brilliant

Key Responsibilities

Call Handling

• Manage incoming and outgoing calls, ensuring professional and courteous communication.
• Maintain telephone registers and track visitor records.
• Ensure polite and efficient responses to all telephone interactions.
  

Visitor Management

• Greet guests courteously and ensure a comfortable waiting experience.
• Guide visitors through registration on the Visitor Management System (VMS) and coordinate with employees.
• Handle VIP guest coordination and issue visitor ID cards.
• Brief visitors on emergency procedures and available amenities.
  

Documentation & Compliance

• Monitor TPV attendance records.
• Develop and maintain policies and procedures relevant to reception operations.
• Ensure compliance with company regulations and support general administrative activities.
  

Facility Coordination

• Maintain the front office’s cleanliness and presentation.
• Ensure timely receipt and display of magazines and newspapers.
• Support event management activities and assist in conference room utilization.
  

Emergency & Backup Support

• Participate in emergency evacuation procedures and crisis management.
• Act as a backup during emergencies or special requirements.
• Familiarity with security and emergency protocols.
  

Essential Candidate Requirements

• Courteous, polite, and service-oriented attitude.
• Presentable personality with excellent command over English, Hindi, and local languages.
• Strong prioritization and multitasking abilities.
• Fast learner with sharp presence of mind.
• Good knowledge of Microsoft Office and related applications.
• Team-oriented, proactive, and positive in approach.
• Ability to represent the company’s image professionally to guests and outsiders.
• Willingness to take on additional responsibilities as needed.
  

Flexible working

Our Benefits Package Is Designed To Enhance Your Experience

• Agile working
• Critical illness and compassionate leave
• Paternity Leave
• Group term life insurance, and Group medical insurance coverage
• Career mobility options
• Short and Long-term global employment opportunities
• Global collaboration and knowledge sharing
  

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