Front Office Executive

Company Description

Lime Tree Hotels and Service Apartments provides a distinctive combination of comfort and convenience, tailored for both business and leisure travelers. Offering modern amenities, spacious rooms, and personalized services, Lime Tree ensures a home-like experience for short and long stays. With properties in Goa, Vrindavan, Noida, Greater Noida, Delhi, Gurugram, and Varanasi, Lime Tree continues to expand its footprint across India. Guests can enjoy seamless and memorable stays at all locations, with a focus on quality and satisfaction.

Role Description

This is a full-time, on-site role located in Gurugram for a Front Office Executive. The responsibilities include managing receptionist duties such as greeting and assisting guests, handling check-ins and check-outs, answering calls, and addressing inquiries. The role also involves providing exceptional customer service, coordinating with other departments, managing reservations, and ensuring a pleasant guest experience. Maintaining an organized and professional front office area is a key aspect of this role.

Qualifications

• Strong interpersonal skills and the ability to create a welcoming environment for guests
• Experience in receptionist duties, such as handling calls, managing check-ins and check-outs, and organizing the front office
• Excellent verbal and written communication skills
• Proficiency in providing top-notch customer service to address guest inquiries and concerns
• Knowledge of front office operations and reservation management systems
• Ability to multitask, stay organized, and maintain professionalism under pressure
• Prior experience in hospitality or a related field is advantageous
• High school diploma or equivalent; additional certification in hospitality management is a plus