Front Office Executive

Front Office Executive – Centro Hotels

Location: Pune, India

About Us:

Centro Hotels, the flagship brand of SARC Hospitality, established by Chaitanya and Aishwarya Adgaonkar, is a boutique hotel crafted for the modern traveler. Located in the bustling heart of Pune, Centro combines affordability with a guest experience that rivals higher-end hotels, offering unique amenities and a design-led environment. Our commitment to sustainability, continuous innovation, and heartfelt service is reflected in every aspect of our operations, making each guest’s stay memorable and delightful.

Job Overview:

We are seeking a friendly, professional, and detail-oriented Front Office Executive to be the welcoming face of Centro Hotels. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to handle guest interactions with efficiency and warmth. As a Front Office Executive, you will be the first point of contact for our guests, ensuring a seamless check-in/check-out process and providing exceptional service throughout their stay.

Key Responsibilities:

• Guest Reception & Check-In/Out:

• Welcome guests with a warm and friendly demeanor, ensuring a smooth and efficient check-in process.

• Handle check-out procedures accurately, ensuring all guest accounts are settled promptly.

• Assist guests with any inquiries, requests, or concerns during their stay, ensuring they have a comfortable and enjoyable experience.

• Manage room assignments and coordinate with housekeeping to ensure rooms are ready for arriving guests.

Reservation Management:

• Handle reservations, cancellations, and modifications, ensuring all information is accurately recorded in the hotel management system.

• Coordinate with the sales team to accommodate group bookings and special requests.

• Maintain up-to-date knowledge of room availability, rates, and special offers to maximize occupancy and revenue.

Customer Service Excellence:

• Provide personalized service to guests, anticipating their needs and going above and beyond to ensure satisfaction.

• Handle guest complaints and resolve issues in a professional and timely manner, escalating to management when necessary.

• Offer information and recommendations about local attractions, dining options, and hotel amenities.

• Coordinate guest services, including transportation, luggage assistance, and special arrangements.

Administrative Duties:

• Maintain accurate guest records, including check-in/check-out details, billing information, and special requests.

• Prepare daily reports for management, including occupancy rates, revenue summaries, and guest feedback.

• Assist with billing and payment processing, ensuring accuracy and security.

• Manage the front desk area, ensuring it is clean, organized, and well-stocked with necessary supplies.

Collaboration & Communication:

• Work closely with housekeeping, maintenance, and other departments to ensure seamless operations and exceptional guest experiences.

• Communicate guest preferences, special requests, and feedback to relevant teams to enhance service delivery.

• Participate in daily briefings and team meetings to stay informed of hotel operations and events.

Health & Safety Compliance:

• Ensure the front office operates in compliance with all health, safety, and security policies.

• Monitor the safety and security of the hotel premises, reporting any suspicious activity or safety concerns to management.

Qualifications:

• Bachelor’s degree or diploma in hospitality management, business administration, or a related field.

• Proven experience as a Front Office Executive, Receptionist, or in a similar customer-facing role in the hospitality industry.

• Excellent communication and interpersonal skills, with a strong focus on guest service.

• Proficiency in hotel management software and MS Office applications.

• Ability to work independently and as part of a team in a fast-paced environment.

• Strong problem-solving skills and the ability to remain calm under pressure.

• Flexibility to work various shifts, including evenings, weekends, and holidays.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for career growth and professional development within SARC Hospitality.

• A dynamic and inclusive work environment.

• Employee discounts on dining and events at Chirp and Bloom.

• The chance to be part of a team that is redefining hospitality standards in India.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Food provided
• Provident Fund

Education:

• Diploma (Required)

Experience:

• Front desk: 1 year (Required)

Location:

• Pune City H.O, Pune, Maharashtra (Required)

Work Location: In person