Front Office Executive / Execution Department Head

Key Responsibilities:Front Office Management

• Supervise and manage all front office staff and activities to ensure seamless operations.
• Maintain a professional and welcoming environment for customers, visitors, and vendors.
• Ensure timely handling of customer inquiries, complaints, and feedback.
• Monitor visitor logs, appointments, and call handling procedures.

Execution Department Oversight

• Plan, execute, and monitor operational tasks as per management directives.
• Coordinate with branch managers, HR, sales, and other departments to ensure timely implementation of store-level activities.
• Track and monitor progress of special projects, events, and campaigns.
• Ensure compliance with operational SOPs, company policies, and timelines.

Team Leadership

• Allocate tasks, monitor performance, and provide training to FOE and execution staff.
• Conduct periodic team meetings to discuss updates, challenges, and improvement plans.
• Build a culture of accountability and customer-centric service.

Reporting & Documentation

• Prepare daily, weekly, and monthly execution status reports.
• Maintain accurate records of all communication, approvals, and operational activities.
• Report deviations, delays, or process issues to higher management promptly.

Required Skills & Competencies:

• Strong leadership and people management skills.
• Excellent communication (verbal & written) in English and Malayalam.
• Customer service orientation with problem-solving ability.
• Strong coordination and multitasking skills.
• Knowledge of retail operations and execution processes.
• Proficiency in MS Office (Word, Excel, PowerPoint) and basic MIS reporting.

Qualifications & Experience:

• Bachelor’s degree in Business Administration / Journalism / Management or related field.
• 3–8 years of experience in retail operations, front office, or execution roles.
• Experience in textile or retail industry preferred.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person