Front Office Executive

Job Description

Role & responsibilities : 1. Greeting and Welcoming Visitors Warmly receive and greet visitors as they arrive. Direct them to the appropriate person or department. Maintain a friendly and professional demeanor at all times. 2. Handling Telephone and Email Communication Answer, screen, and forward incoming phone calls. Respond to inquiries via phone or email. Take and relay messages accurately and promptly. 3. Managing the Front Desk Area Keep the reception area tidy and presentable. Ensure the availability of necessary office supplies such as pens, forms, and brochures. 4. Visitor and Appointment Management Maintain visitor logs or sign-in registers. Schedule and manage appointments or meetings. Inform staff members of visitor arrivals or cancellations. 5. Administrative Support Perform basic clerical duties like filing, photocopying, scanning, and data entry. Handle correspondence and mail distribution. Maintain office records and documentation. 6. Security and Access Control Monitor access to the premises. Issue visitor passes and inform security personnel of unusual situations. Enforce security protocols as required. 7. Coordination with Internal Departments Liaise with housekeeping, maintenance, and IT to resolve issues. Coordinate with HR or admin teams for onboarding or meeting arrangements. 8. Customer Service and Problem Solving Address client or visitor concerns with professionalism and efficiency. Escalate unresolved issues to the appropriate department. Skills Required : Excellent communication and interpersonal skills. Professional appearance and demeanor. Multitasking and time-management abilities. Basic computer proficiency (MS Office, email, office equipment). Customer service orientation. Desired Candidate Profile : 0-2 years of experience in a similar role (front office management or reception).