Front Office Executive

Job Description

Job responsibilities. The position is all about working closely with CM and/or ACM for execution and completion of routine operational tasks. The candidate will Focus on Client Handling, in all aspects, understanding Standard Operating Procedures. Roles & Responsibilities 1.Profit Center Team-Mate •ASR and margin analysis •Expense Control •Collections •Renewals •Vendor management •Retail Management 2.Build and expand community •Execute Business Specific Events within standard horizons 3.Client satisfaction and service delivery which lead to: •Above target CSAT score •Every member being a Brand Ambassador for AWFIS 4.Training and People development •Participate in training, development and refresher schedules •Skills and Knowledge Review every Quarter •Standard Procedures understanding and execution in close association with Senior Team Mate. 5.Vendor Management Conformance to Purchase-to-Pay process 6.Facilities Management •Upkeep of the Centre •Daily Readiness of Centre •Closure of Repair & Maintenance Tasks •Adherence to Compliances & Protocols •Understanding and execution in close association with Senior Team Mate - Environmental-Socio-Governance nuances 7.Lead the CSR initiative for Center in the vicinity 8.Active Participation in all company driven ideas and initiatives 9.Team Player Collaborate within Team & other stakeholders for enhanced learning & execution Role of AWFIS for prepare a new Team Member: •AWFIS SOP and Guidelines induction will be imparted and material shared •Training on business specific SOPs and Background (eg. Collections, renewals) •Share updated design and layout specs and training on Centre layout •Induction session in relevant Verticals of AWFIS •Scheduled Exposure to all sub groups within the Department to understand the key focus areas of Operations Department. •Pre-Opening Process and Guidelines We are looking for Candidates with: •Exemplary Customer Service and Customer Handling skills and record •An extrovert personality •Aware and with keen interest in current affairs •Inherent Team playing skills •Ambition and drive to demonstrate continuous upgradation in skills and knowledge •Enthusiasm and demonstrating noticeable participation •Keen to Details •Ability to Demonstrate consistency in execution of Standard Procedures •With a hunger to grow with a 2 year focus on managing additional/ increased responsibility •Excellent communication & interpersonal skills