Front Office Executive

Job Description

Role & responsibilities Key Responsibilities: • Greet guests warmly upon arrival and assist with check-in and check-out procedures. • Handle guest reservations, cancellations, and room assignments efficiently using the hotels Property Management System (PMS). • Manage phone calls, emails, and guest inquiries promptly and professionally. • Maintain accurate records of guest information, payment details, and room availability. • Handle guest complaints and issues diplomatically, escalating to management when necessary. • Coordinate with housekeeping and other departments to ensure timely room readiness and guest requests. • Maintain the cleanliness and organization of the front desk area. • Process guest payments through cash, credit cards, and other means. • Provide information about hotel services, local attractions, transportation, and dining options. • Prepare daily reports, night audits (if applicable), and handover logs for the next shift. • Adhere to all hotel policies, procedures, and grooming standards. Preferred candidate profile