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Jones Lang LaSalle
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Front Office Executive

Front Office Executive

Jones Lang LaSalle

1 - 5 years

4 - 5 Lacs

mumbai navi mumbai

Posted:-1 days ago| Platform:

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Skills Required

selection process crisis management front office executive front desk reconciliation customer service investment management continuous improvement business continuity commercial real estate

Work Mode

Work from Office

Job Type

Full Time

Job Description

Front Office Executive

Work Dynamics

What this job involves:

Serving on the front lines of customer service

Are you a people person who can make daily interactions such a breeze?

In this role, you ll be in charge of one of the busiest places in the office the front desk. Constantly on the go, you ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Responsibilities

Key Operations delivery

Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
Site personnel are notified of guest s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
Ensure Accenture specific processes/manuals is followed
Visitor admission is properly authorized
Maintained visitor log book and book taxis if required
Assisting with special needs for visitors with disabilities.
Ensuring basic cleanliness of lobby, lifts and public area.
Ensure the laptop details are scanned and check for Govt. ID s.
Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
Client safety and security protocols are followed
Daily reconciliation & shredding of daily badges.
Participate in Emergency Evacuation procedures including crisis management and business continuity.

Sound like you? To apply you need to be:

A highly skilled professional

You should be a graduate in any discipline and have one to five years experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.

A client service champ

A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff regardless of their level and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.

Location:

On-site Navi Mumbai, MH

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Front Office Executive