Front Office Associate

The Front Office Associate is responsible for providing exceptional guest service at the reception desk, ensuring smooth check-in and check-out procedures, handling guest inquiries, and maintaining the front office's overall operational efficiency and professional appearance.

Key Responsibilities:

• Guest Handling:
• Welcome guests with a warm and professional attitude.
• Perform check-in and check-out procedures efficiently.
• Handle guest requests, concerns, and complaints promptly and courteously.
• Provide accurate information about hotel facilities, services, and local attractions.
• Reservation & Registration:
• Manage room reservations (walk-ins, online, or via phone).
• Maintain accurate guest records and update the hotel management system accordingly.
• Communication & Coordination:
• Coordinate with housekeeping and other departments to ensure room readiness.
• Relay messages and information accurately between departments and to guests.
• Cashiering & Billing:
• Handle cash and card transactions, generate invoices, and maintain billing records.
• Ensure proper accounting and cash handling procedures.
• Safety & Compliance:
• Follow all safety and security procedures.
• Ensure guest data is handled confidentially and per hotel policies.
• Administrative Support:
• Maintain cleanliness and organization at the front desk.
• Prepare daily reports and assist in shift handovers.

Job Type: Full-time

Pay: ₹11,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Paid time off

Schedule:

• Rotational shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person