Front Office Associate

APPLICATION INVITED ONLY FROM HOTEL/HOSPITALITY/CLUB/RESTAURANT INDUSTRY WITH RELEVANT EXPERIENCE

Purpose of the position/Job Description

As a Front Desk Associate, you will be the first point of contact for guests, helping, checking them in, and ensuring a positive experience.

Key Responsibilities

• Greeting and welcoming guests or visitors.
• Respond to inquiries and provide information.
• Handle check-in and check-out procedures.
• Processed payments.
• Manage reservations.
• Maintaining guest records.
• Handling mail and packages.
• Answering phones and taking messages.
• Scheduling meetings and appointments.
• Troubleshooting guest issues.
• Performing basic office tasks such as copying, scanning, and filing.
• Promoting the business and its services.
• Maintaining a clean and presentable work environment
• Resolving conflicts and complaints.

Attributes of the position / Scope

• Positive Attitude: A friendly and approachable demeanor to create a positive first impression for guests.
• Excellent Communication Skills: Clear and articulate verbal and non-verbal communication to effectively interact with guests and colleagues.
• Customer Service Focus: Prioritizing guest satisfaction and going the extra mile to address their needs.
• Attention to Detail: Accuracy in recording information, following procedures, and ensuring guest details are correct.
• Multitasking Ability: Handling multiple tasks simultaneously, like phone calls, check-ins, and guest inquiries.
• Adaptability: Flexibility to handle changing situations and guest requests calmly.
• Professionalism: Always maintaining a neat appearance and appropriate conduct.
• Problem-Solving Skills: Identifying and resolving guest issues efficiently.
• Teamwork: Collaborating effectively with other departments to ensure smooth guest experience.
• Flexibility: Be able to work shifts

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person