Front Office Associate

About Zolo

Zolo is Indias largest co-living and managed accommodation platform, operating across multiple business verticals including Co-Living, Z Hotels, Loop Hostels, Student Housing, Real Estate, and Vacations. With a presence across major cities, Zolo is known for delivering safe, comfortable, and community-driven living experiences to thousands of customers every day.

About Loop Hostels (Hostel Division of Zolo)

Loop Hostels is Zolos vibrant hostel brand designed for young travellers, students, backpackers, and working professionals. Our hostels offer a lively, community-fi rst experience with clean stays, interactive common areas, events, and a warm atmosphere where guests feel at home. At Loop Hostels, the Front Desk Executive becomes the heart of the hostel — the fi rst face guests meet and the person who keeps the experience smooth, friendly, and memorable.

Role Overview

We are looking for a Receptionist / Front Desk Associate who can welcome guests with warmth, support daily hostel operations, and ensure a smooth check-in/check-out experience. This role is ideal for freshers or candidates with up to 1 year of experience who enjoy meeting people, communicating clearly, and learning fast. If you’re energetic, polite, and love working in a youthful environment — this role is a great start to your hospitality career.

Key Responsibilities

• Welcome guests with a friendly and professional attitude (“service with a smile”).
• Handle check-ins, check-outs, registrations, and ID verifi cations.
• Guide guests with clear information on rooms, rules, facilities, and events.
• Handle calls, queries, and basic coordination with housekeeping and operations.
• Maintain daily records, billing entries, and simple Excel/Word updates.
• Resolve guest concerns politely and escalate when needed.
• Support hostel operations during rush hours and shift transitions.
• Maintain a clean, organized, and guest-friendly front desk area.