The Front Office Assistant plays a crucial role in providing exceptional customer service to guests, handling their inquiries, and ensuring efficient operations at the hotel's front desk. This position requires a friendly demeanor, strong communication skills, and the ability to multitask in a fast-paced environment. Key Responsibilities: Guest Reception: Warmly welcome guests upon arrival and assist with check-in procedures. Provide information about hotel amenities, services, and local attractions. Handle guest inquiries, requests, and complaints professionally and promptly. Reservation Management: Assist guests with making, modifying, and canceling room reservations. Maintain accurate records of room availability and guest accounts. Coordinate with other hotel departments to ensure guests' special requests are fulfilled. Front Desk Operations: Answer phone calls and respond to emails in a courteous and timely manner. Process guest payments, including cash, credit card, and other forms of payment. Maintain cleanliness and organization at the front desk area. Administrative Support: Assist with administrative tasks such as filing, data entry, and photocopying. Prepare daily reports, including occupancy rates and revenue summaries. Collaborate with other team members to ensure efficient workflow. Safety and Security: Follow hotel procedures for ensuring the safety and security of guests and their belongings. Handle emergency situations calmly and according to established protocols. Report any suspicious activities or incidents to the appropriate authorities. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Food provided Paid time off Schedule: Rotational shift Work Location: In person
The Front Office Associate is responsible for providing exceptional guest service at the reception desk, ensuring smooth check-in and check-out procedures, handling guest inquiries, and maintaining the front office's overall operational efficiency and professional appearance. Key Responsibilities: Guest Handling: Welcome guests with a warm and professional attitude. Perform check-in and check-out procedures efficiently. Handle guest requests, concerns, and complaints promptly and courteously. Provide accurate information about hotel facilities, services, and local attractions. Reservation & Registration: Manage room reservations (walk-ins, online, or via phone). Maintain accurate guest records and update the hotel management system accordingly. Communication & Coordination: Coordinate with housekeeping and other departments to ensure room readiness. Relay messages and information accurately between departments and to guests. Cashiering & Billing: Handle cash and card transactions, generate invoices, and maintain billing records. Ensure proper accounting and cash handling procedures. Safety & Compliance: Follow all safety and security procedures. Ensure guest data is handled confidentially and per hotel policies. Administrative Support: Maintain cleanliness and organization at the front desk. Prepare daily reports and assist in shift handovers. Job Type: Full-time Pay: ₹11,000.00 - ₹15,000.00 per month Benefits: Food provided Paid time off Schedule: Rotational shift Language: Hindi (Preferred) English (Preferred) Work Location: In person
The Front Office Associate is responsible for providing exceptional guest service at the reception desk, ensuring smooth check-in and check-out procedures, handling guest inquiries, and maintaining the front office's overall operational efficiency and professional appearance. Key Responsibilities: Guest Handling: Welcome guests with a warm and professional attitude. Perform check-in and check-out procedures efficiently. Handle guest requests, concerns, and complaints promptly and courteously. Provide accurate information about hotel facilities, services, and local attractions. Reservation & Registration: Manage room reservations (walk-ins, online, or via phone). Maintain accurate guest records and update the hotel management system accordingly. Communication & Coordination: Coordinate with housekeeping and other departments to ensure room readiness. Relay messages and information accurately between departments and to guests. Cashiering & Billing: Handle cash and card transactions, generate invoices, and maintain billing records. Ensure proper accounting and cash handling procedures. Safety & Compliance: Follow all safety and security procedures. Ensure guest data is handled confidentially and per hotel policies. Administrative Support: Maintain cleanliness and organization at the front desk. Prepare daily reports and assist in shift handovers. Job Type: Full-time Pay: ₹11,000.00 - ₹15,000.00 per month Benefits: Food provided Paid time off Schedule: Rotational shift Language: Hindi (Preferred) English (Preferred) Work Location: In person
As a Room Attendant, your main responsibility will be to ensure a comfortable and pleasant stay for our guests. This involves greeting guests warmly and addressing any queries they may have. You will also be in charge of changing bed linens, making beds, and replacing used towels and bathroom amenities like shampoo and soap. In addition, you will be responsible for maintaining the cleanliness of the rooms by sweeping and mopping floors, vacuuming carpets, dusting and polishing furniture, and emptying trash containers and ashtrays. You will also restock beverages and food items in the minibar and clean public areas such as corridors. It will be your duty to report any technical issues and maintenance needs to the appropriate department. You will also need to update the status of guest rooms on the assignment sheet and return and restock the cleaning cart at the end of your shift. This is a Full-time position with benefits including food provided. The schedule will involve rotational shifts, and there is a yearly bonus for employees.,
The Restaurant Captain holds the responsibility of supervising the daily operations of the restaurant floor, ensuring exceptional standards of guest service, managing the service team, and facilitating smooth communication between the kitchen and service staff. Leading by example, this role involves training team members, addressing guest concerns promptly and professionally. In terms of Guest Service, the Restaurant Captain is expected to warmly greet and welcome guests, take food and beverage orders efficiently, ensure guest satisfaction by regularly checking on tables and promptly resolving any complaints, and suggest menu items and upsell when appropriate. Regarding Operational Duties, the Captain is tasked with supervising and coordinating the wait staff's activities, assigning sections and tables to waiters/waitresses, ensuring proper setup and cleaning of tables before seating new guests, and coordinating with the kitchen staff for timely and accurate food orders while maintaining hygiene, grooming, and service standards. In Team Supervision, responsibilities include training new staff on service standards, POS usage, and restaurant procedures, monitoring staff performance and offering on-the-job guidance, as well as motivating the team while upholding discipline and morale. The role may also involve Cash & Inventory Handling such as accurately managing billing and cash transactions, monitoring stock levels of condiments, cutlery, and other restaurant supplies. Reporting & Feedback duties may include communicating guest issues or feedback to the Restaurant Manager, maintaining a shift report/log, and ensuring a proper handover between shifts. This is a Full-time position with benefits that include food provided and paid time off. The work schedule entails rotational shifts and the work location is in person.,
Room Attendant Responsibilities: Greeting guests and responding to queries. Changing bed linen and making beds. Replacing used towels and other bathroom amenities, such as shampoo and soap. Sweeping and mopping floors. Vacuuming carpets. Dusting and polishing furniture. Emptying trash containers and ashtrays. Restocking beverages and food items in the minibar. Cleaning public areas, such as corridors. Reporting any technical issues and maintenance needs. Updating status of guest rooms on assignment sheet. Returning and restocking cleaning cart at shift end. Job Type: Full-time Pay: ₹12,000.00 - ₹14,000.00 per month Benefits: Food provided Work Location: In person
Greeting and Seating: Waiters are responsible for greeting guests as they arrive, escorting them to their tables, and ensuring they are comfortable. They may also assist in arranging reservations and managing table assignments during busy periods. Taking Orders: Waiters take food and beverage orders from guests, providing recommendations and answering any questions about the menu. They may suggest daily specials, provide information about ingredients or preparation methods, and ensure that guests' dietary restrictions or preferences are accommodated. Serving Food and Beverages: Waiters deliver food and beverages to guests' tables promptly and accurately. They must ensure that all items are presented well and served at the correct temperature. They may also be responsible for garnishing plates, pouring wine, or preparing specialty drinks. Upselling and Cross-Selling: Waiters often have the opportunity to upsell or cross-sell additional food or beverage items. They may suggest appetizers, desserts, or specialty drinks to enhance the dining experience and increase sales for the establishment. Providing Customer Service: Waiters strive to provide exceptional customer service throughout the guests' dining experience. They should be attentive, responsive, and knowledgeable about the menu, addressing any questions or concerns that guests may have. They should also be proactive in ensuring guest satisfaction, checking in periodically, and promptly resolving any issues that arise. Handling Payments: Waiters are responsible for presenting guests with the bill at the end of the meal, accurately totaling the charges and applying any discounts or promotions. They handle cash transactions, process credit card payments, and ensure that all payments are recorded accurately. Table Maintenance: Waiters are responsible for maintaining clean and well-organized tables throughout the meal. This includes clearing empty plates, refilling water glasses, replacing utensils or napkins as needed, and promptly removing any used dishes or glassware. Collaborating with the Kitchen and Bar Staff: Waiters work closely with the kitchen and bar staff to ensure that orders are prepared and served efficiently. They communicate special requests or modifications to the kitchen and coordinate the timing of food delivery to ensure a smooth dining experience for guests. Following Health and Safety Guidelines: Waiters must adhere to health and safety regulations in food handling, cleanliness, and personal hygiene. They ensure that tables and dining areas are clean and sanitized, and they follow proper food handling procedures to prevent contamination or foodborne illnesses. Teamwork and Collaboration: Waiters often work as part of a team, supporting and assisting their colleagues as needed. They collaborate with hosts/hostesses, bussers, and other staff members to provide seamless service and maintain a positive work environment. Job Type: Full-time Pay: ₹13,000.00 - ₹15,000.00 per month Benefits: Food provided Paid sick time Paid time off Ability to commute/relocate: Kazhakoottam, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: total work: 1 year (Preferred) Work Location: In person
Greeting and Seating: Waiters are responsible for greeting guests as they arrive, escorting them to their tables, and ensuring they are comfortable. They may also assist in arranging reservations and managing table assignments during busy periods. Taking Orders: Waiters take food and beverage orders from guests, providing recommendations and answering any questions about the menu. They may suggest daily specials, provide information about ingredients or preparation methods, and ensure that guests' dietary restrictions or preferences are accommodated. Serving Food and Beverages: Waiters deliver food and beverages to guests' tables promptly and accurately. They must ensure that all items are presented well and served at the correct temperature. They may also be responsible for garnishing plates, pouring wine, or preparing specialty drinks. Upselling and Cross-Selling: Waiters often have the opportunity to upsell or cross-sell additional food or beverage items. They may suggest appetizers, desserts, or specialty drinks to enhance the dining experience and increase sales for the establishment. Providing Customer Service: Waiters strive to provide exceptional customer service throughout the guests' dining experience. They should be attentive, responsive, and knowledgeable about the menu, addressing any questions or concerns that guests may have. They should also be proactive in ensuring guest satisfaction, checking in periodically, and promptly resolving any issues that arise. Handling Payments: Waiters are responsible for presenting guests with the bill at the end of the meal, accurately totaling the charges and applying any discounts or promotions. They handle cash transactions, process credit card payments, and ensure that all payments are recorded accurately. Table Maintenance: Waiters are responsible for maintaining clean and well-organized tables throughout the meal. This includes clearing empty plates, refilling water glasses, replacing utensils or napkins as needed, and promptly removing any used dishes or glassware. Collaborating with the Kitchen and Bar Staff: Waiters work closely with the kitchen and bar staff to ensure that orders are prepared and served efficiently. They communicate special requests or modifications to the kitchen and coordinate the timing of food delivery to ensure a smooth dining experience for guests. Following Health and Safety Guidelines: Waiters must adhere to health and safety regulations in food handling, cleanliness, and personal hygiene. They ensure that tables and dining areas are clean and sanitized, and they follow proper food handling procedures to prevent contamination or foodborne illnesses. Teamwork and Collaboration: Waiters often work as part of a team, supporting and assisting their colleagues as needed. They collaborate with hosts/hostesses, bussers, and other staff members to provide seamless service and maintain a positive work environment. Job Type: Full-time Pay: ₹13,000.00 - ₹15,000.00 per month Benefits: Food provided Paid sick time Paid time off Ability to commute/relocate: Kazhakoottam, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: total work: 1 year (Preferred) Work Location: In person
Room Attendant Responsibilities: Greeting guests and responding to queries. Changing bed linen and making beds. Replacing used towels and other bathroom amenities, such as shampoo and soap. Sweeping and mopping floors. Vacuuming carpets. Dusting and polishing furniture. Emptying trash containers and ashtrays. Restocking beverages and food items in the minibar. Cleaning public areas, such as corridors. Reporting any technical issues and maintenance needs. Updating status of guest rooms on assignment sheet. Returning and restocking cleaning cart at shift end. Job Type: Full-time Pay: ₹12,000.00 - ₹14,000.00 per month Benefits: Food provided Work Location: In person
Greeting and Seating: Waiters are responsible for greeting guests as they arrive, escorting them to their tables, and ensuring they are comfortable. They may also assist in arranging reservations and managing table assignments during busy periods. Taking Orders: Waiters take food and beverage orders from guests, providing recommendations and answering any questions about the menu. They may suggest daily specials, provide information about ingredients or preparation methods, and ensure that guests' dietary restrictions or preferences are accommodated. Serving Food and Beverages: Waiters deliver food and beverages to guests' tables promptly and accurately. They must ensure that all items are presented well and served at the correct temperature. They may also be responsible for garnishing plates, pouring wine, or preparing specialty drinks. Upselling and Cross-Selling: Waiters often have the opportunity to upsell or cross-sell additional food or beverage items. They may suggest appetizers, desserts, or specialty drinks to enhance the dining experience and increase sales for the establishment. Providing Customer Service: Waiters strive to provide exceptional customer service throughout the guests' dining experience. They should be attentive, responsive, and knowledgeable about the menu, addressing any questions or concerns that guests may have. They should also be proactive in ensuring guest satisfaction, checking in periodically, and promptly resolving any issues that arise. Handling Payments: Waiters are responsible for presenting guests with the bill at the end of the meal, accurately totaling the charges and applying any discounts or promotions. They handle cash transactions, process credit card payments, and ensure that all payments are recorded accurately. Table Maintenance: Waiters are responsible for maintaining clean and well-organized tables throughout the meal. This includes clearing empty plates, refilling water glasses, replacing utensils or napkins as needed, and promptly removing any used dishes or glassware. Collaborating with the Kitchen and Bar Staff: Waiters work closely with the kitchen and bar staff to ensure that orders are prepared and served efficiently. They communicate special requests or modifications to the kitchen and coordinate the timing of food delivery to ensure a smooth dining experience for guests. Following Health and Safety Guidelines: Waiters must adhere to health and safety regulations in food handling, cleanliness, and personal hygiene. They ensure that tables and dining areas are clean and sanitized, and they follow proper food handling procedures to prevent contamination or foodborne illnesses. Teamwork and Collaboration: Waiters often work as part of a team, supporting and assisting their colleagues as needed. They collaborate with hosts/hostesses, bussers, and other staff members to provide seamless service and maintain a positive work environment. Job Type: Full-time Pay: ₹13,000.00 - ₹15,000.00 per month Benefits: Food provided Paid sick time Paid time off Ability to commute/relocate: Kazhakoottam, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: total work: 1 year (Preferred) Work Location: In person
Job Title: Bar Waitress Department: Food & Beverage Service Reports To: Bar Supervisor / Restaurant Manager Job Summary: The Bar Waitress is responsible for providing excellent customer service to guests in the bar and lounge area by taking orders, serving drinks and snacks, maintaining cleanliness, and ensuring a pleasant guest experience. The role requires good communication skills, product knowledge, and the ability to create a welcoming and energetic atmosphere. Key Responsibilities: Greet guests warmly and ensure they feel welcomed and comfortable. Take accurate food and beverage orders and relay them to the bartender or kitchen. Serve drinks and snacks promptly and professionally. Maintain cleanliness of tables, counters, and the bar area at all times. Check identification to ensure guests meet the legal age requirements for alcoholic beverages. Assist guests in choosing beverages by offering detailed product knowledge and recommendations. Monitor guest consumption to ensure responsible service of alcohol. Process bills accurately and handle cash or card payments efficiently. Set up and clear tables or bar counters before and after service. Refill garnishes, napkins, straws, and other bar supplies as required. Coordinate with the bartender and bar team to ensure smooth operations. Handle guest complaints or feedback politely and promptly, escalating to the supervisor when needed. Follow all safety, hygiene, and sanitation policies as per hotel standards. Job Type: Full-time Pay: ₹11,000.00 - ₹13,000.00 per month Work Location: In person
Job Title: Bakery & Pastry Chef Department: Food & Beverage Production Reports To: Executive Chef / Sous Chef Job Summary: The Bakery & Pastry Chef is responsible for preparing, baking, and presenting a wide variety of pastries, desserts, bread, and other baked goods to the highest standards. The role involves creativity in developing new recipes, maintaining quality and consistency, ensuring proper storage and hygiene standards, and supporting the smooth operation of the bakery section. Key Responsibilities: Prepare and produce a wide range of baked goods including breads, pastries, desserts, cakes, cookies, and specialty items. Develop and test new dessert menus and seasonal offerings in coordination with the Executive Chef. Ensure all bakery items meet the hotel’s quality, presentation, and taste standards. Manage ingredient stocks and ensure timely requisition of bakery and pastry items. Maintain cleanliness and hygiene standards as per food safety regulations. Monitor oven temperatures and baking times to ensure consistent product quality. Decorate pastries and desserts using modern techniques and presentation styles. Supervise and train bakery team members, ensuring adherence to recipes and standards. Ensure proper storage, labeling, and rotation of ingredients and finished products. Minimize waste through proper planning, portion control, and inventory management. Coordinate with other kitchen sections for buffet setups, banquets, and special events. Follow all hotel policies regarding health, safety, and hygiene. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Food provided Paid time off Work Location: In person
As a Room Attendant, your main responsibility is to ensure a comfortable and pleasant stay for guests. This involves greeting guests warmly, addressing their queries, changing bed linens, making beds, and replacing used towels and bathroom amenities like shampoo and soap. Key Responsibilities: - Maintain the cleanliness of the rooms by sweeping and mopping floors, vacuuming carpets, dusting and polishing furniture, and emptying trash containers and ashtrays - Restock beverages and food items in the minibar and clean public areas such as corridors - Report any technical issues and maintenance needs to the appropriate department - Update the status of guest rooms on the assignment sheet and return and restock the cleaning cart at the end of your shift Qualifications Required: - Prior experience in a similar role is preferred - Good communication skills and a friendly demeanor - Ability to work effectively in a team - Attention to detail and the ability to multitask,
As a Restaurant Captain, you will be responsible for overseeing the daily operations of the restaurant floor to ensure high standards of guest service. You will supervise the service team, coordinate between the kitchen and service staff, and lead by example in training team members. Resolving guest issues promptly and professionally will also be a key part of your role. Key Responsibilities: - Greet and welcome guests warmly and courteously. - Take food and beverage orders efficiently and accurately. - Ensure guest satisfaction by checking on tables regularly and resolving complaints promptly. - Recommend menu items and upsell where appropriate. - Supervise and coordinate the activities of wait staff. - Assign sections and tables to waiters/waitresses. - Ensure that tables are properly set up and cleaned before seating new guests. - Coordinate with kitchen staff to ensure timely and accurate food orders. - Ensure adherence to hygiene, grooming, and service standards. - Train new staff on service standards, POS usage, and restaurant procedures. - Monitor staff performance and provide on-the-job guidance. - Motivate and maintain team discipline and morale. - Handle billing and cash transactions accurately (if required). - Monitor stock levels of condiments, cutlery, and other restaurant supplies. - Report any issues or feedback from guests to the Restaurant Manager. - Maintain a shift report/log and ensure proper handover between shifts. Qualifications Required: - Previous experience in a similar role within the hospitality industry. - Strong communication and interpersonal skills. - Ability to multitask and work well under pressure. - Knowledge of POS systems and basic accounting principles. - Understanding of food safety and hygiene standards. This is a full-time position with benefits such as provided food and paid time off. The work schedule involves rotational shifts, and the work location is in person.,