The Front Office Assistant plays a crucial role in providing exceptional customer service to guests, handling their inquiries, and ensuring efficient operations at the hotel's front desk. This position requires a friendly demeanor, strong communication skills, and the ability to multitask in a fast-paced environment. Key Responsibilities: Guest Reception: Warmly welcome guests upon arrival and assist with check-in procedures. Provide information about hotel amenities, services, and local attractions. Handle guest inquiries, requests, and complaints professionally and promptly. Reservation Management: Assist guests with making, modifying, and canceling room reservations. Maintain accurate records of room availability and guest accounts. Coordinate with other hotel departments to ensure guests' special requests are fulfilled. Front Desk Operations: Answer phone calls and respond to emails in a courteous and timely manner. Process guest payments, including cash, credit card, and other forms of payment. Maintain cleanliness and organization at the front desk area. Administrative Support: Assist with administrative tasks such as filing, data entry, and photocopying. Prepare daily reports, including occupancy rates and revenue summaries. Collaborate with other team members to ensure efficient workflow. Safety and Security: Follow hotel procedures for ensuring the safety and security of guests and their belongings. Handle emergency situations calmly and according to established protocols. Report any suspicious activities or incidents to the appropriate authorities. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Food provided Paid time off Schedule: Rotational shift Work Location: In person
The Front Office Associate is responsible for providing exceptional guest service at the reception desk, ensuring smooth check-in and check-out procedures, handling guest inquiries, and maintaining the front office's overall operational efficiency and professional appearance. Key Responsibilities: Guest Handling: Welcome guests with a warm and professional attitude. Perform check-in and check-out procedures efficiently. Handle guest requests, concerns, and complaints promptly and courteously. Provide accurate information about hotel facilities, services, and local attractions. Reservation & Registration: Manage room reservations (walk-ins, online, or via phone). Maintain accurate guest records and update the hotel management system accordingly. Communication & Coordination: Coordinate with housekeeping and other departments to ensure room readiness. Relay messages and information accurately between departments and to guests. Cashiering & Billing: Handle cash and card transactions, generate invoices, and maintain billing records. Ensure proper accounting and cash handling procedures. Safety & Compliance: Follow all safety and security procedures. Ensure guest data is handled confidentially and per hotel policies. Administrative Support: Maintain cleanliness and organization at the front desk. Prepare daily reports and assist in shift handovers. Job Type: Full-time Pay: ₹11,000.00 - ₹15,000.00 per month Benefits: Food provided Paid time off Schedule: Rotational shift Language: Hindi (Preferred) English (Preferred) Work Location: In person
The Front Office Associate is responsible for providing exceptional guest service at the reception desk, ensuring smooth check-in and check-out procedures, handling guest inquiries, and maintaining the front office's overall operational efficiency and professional appearance. Key Responsibilities: Guest Handling: Welcome guests with a warm and professional attitude. Perform check-in and check-out procedures efficiently. Handle guest requests, concerns, and complaints promptly and courteously. Provide accurate information about hotel facilities, services, and local attractions. Reservation & Registration: Manage room reservations (walk-ins, online, or via phone). Maintain accurate guest records and update the hotel management system accordingly. Communication & Coordination: Coordinate with housekeeping and other departments to ensure room readiness. Relay messages and information accurately between departments and to guests. Cashiering & Billing: Handle cash and card transactions, generate invoices, and maintain billing records. Ensure proper accounting and cash handling procedures. Safety & Compliance: Follow all safety and security procedures. Ensure guest data is handled confidentially and per hotel policies. Administrative Support: Maintain cleanliness and organization at the front desk. Prepare daily reports and assist in shift handovers. Job Type: Full-time Pay: ₹11,000.00 - ₹15,000.00 per month Benefits: Food provided Paid time off Schedule: Rotational shift Language: Hindi (Preferred) English (Preferred) Work Location: In person
As a Room Attendant, your main responsibility will be to ensure a comfortable and pleasant stay for our guests. This involves greeting guests warmly and addressing any queries they may have. You will also be in charge of changing bed linens, making beds, and replacing used towels and bathroom amenities like shampoo and soap. In addition, you will be responsible for maintaining the cleanliness of the rooms by sweeping and mopping floors, vacuuming carpets, dusting and polishing furniture, and emptying trash containers and ashtrays. You will also restock beverages and food items in the minibar and clean public areas such as corridors. It will be your duty to report any technical issues and maintenance needs to the appropriate department. You will also need to update the status of guest rooms on the assignment sheet and return and restock the cleaning cart at the end of your shift. This is a Full-time position with benefits including food provided. The schedule will involve rotational shifts, and there is a yearly bonus for employees.,
The Restaurant Captain holds the responsibility of supervising the daily operations of the restaurant floor, ensuring exceptional standards of guest service, managing the service team, and facilitating smooth communication between the kitchen and service staff. Leading by example, this role involves training team members, addressing guest concerns promptly and professionally. In terms of Guest Service, the Restaurant Captain is expected to warmly greet and welcome guests, take food and beverage orders efficiently, ensure guest satisfaction by regularly checking on tables and promptly resolving any complaints, and suggest menu items and upsell when appropriate. Regarding Operational Duties, the Captain is tasked with supervising and coordinating the wait staff's activities, assigning sections and tables to waiters/waitresses, ensuring proper setup and cleaning of tables before seating new guests, and coordinating with the kitchen staff for timely and accurate food orders while maintaining hygiene, grooming, and service standards. In Team Supervision, responsibilities include training new staff on service standards, POS usage, and restaurant procedures, monitoring staff performance and offering on-the-job guidance, as well as motivating the team while upholding discipline and morale. The role may also involve Cash & Inventory Handling such as accurately managing billing and cash transactions, monitoring stock levels of condiments, cutlery, and other restaurant supplies. Reporting & Feedback duties may include communicating guest issues or feedback to the Restaurant Manager, maintaining a shift report/log, and ensuring a proper handover between shifts. This is a Full-time position with benefits that include food provided and paid time off. The work schedule entails rotational shifts and the work location is in person.,
Room Attendant Responsibilities: Greeting guests and responding to queries. Changing bed linen and making beds. Replacing used towels and other bathroom amenities, such as shampoo and soap. Sweeping and mopping floors. Vacuuming carpets. Dusting and polishing furniture. Emptying trash containers and ashtrays. Restocking beverages and food items in the minibar. Cleaning public areas, such as corridors. Reporting any technical issues and maintenance needs. Updating status of guest rooms on assignment sheet. Returning and restocking cleaning cart at shift end. Job Type: Full-time Pay: ₹12,000.00 - ₹14,000.00 per month Benefits: Food provided Work Location: In person
Greeting and Seating: Waiters are responsible for greeting guests as they arrive, escorting them to their tables, and ensuring they are comfortable. They may also assist in arranging reservations and managing table assignments during busy periods. Taking Orders: Waiters take food and beverage orders from guests, providing recommendations and answering any questions about the menu. They may suggest daily specials, provide information about ingredients or preparation methods, and ensure that guests' dietary restrictions or preferences are accommodated. Serving Food and Beverages: Waiters deliver food and beverages to guests' tables promptly and accurately. They must ensure that all items are presented well and served at the correct temperature. They may also be responsible for garnishing plates, pouring wine, or preparing specialty drinks. Upselling and Cross-Selling: Waiters often have the opportunity to upsell or cross-sell additional food or beverage items. They may suggest appetizers, desserts, or specialty drinks to enhance the dining experience and increase sales for the establishment. Providing Customer Service: Waiters strive to provide exceptional customer service throughout the guests' dining experience. They should be attentive, responsive, and knowledgeable about the menu, addressing any questions or concerns that guests may have. They should also be proactive in ensuring guest satisfaction, checking in periodically, and promptly resolving any issues that arise. Handling Payments: Waiters are responsible for presenting guests with the bill at the end of the meal, accurately totaling the charges and applying any discounts or promotions. They handle cash transactions, process credit card payments, and ensure that all payments are recorded accurately. Table Maintenance: Waiters are responsible for maintaining clean and well-organized tables throughout the meal. This includes clearing empty plates, refilling water glasses, replacing utensils or napkins as needed, and promptly removing any used dishes or glassware. Collaborating with the Kitchen and Bar Staff: Waiters work closely with the kitchen and bar staff to ensure that orders are prepared and served efficiently. They communicate special requests or modifications to the kitchen and coordinate the timing of food delivery to ensure a smooth dining experience for guests. Following Health and Safety Guidelines: Waiters must adhere to health and safety regulations in food handling, cleanliness, and personal hygiene. They ensure that tables and dining areas are clean and sanitized, and they follow proper food handling procedures to prevent contamination or foodborne illnesses. Teamwork and Collaboration: Waiters often work as part of a team, supporting and assisting their colleagues as needed. They collaborate with hosts/hostesses, bussers, and other staff members to provide seamless service and maintain a positive work environment. Job Type: Full-time Pay: ₹13,000.00 - ₹15,000.00 per month Benefits: Food provided Paid sick time Paid time off Ability to commute/relocate: Kazhakoottam, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: total work: 1 year (Preferred) Work Location: In person
Greeting and Seating: Waiters are responsible for greeting guests as they arrive, escorting them to their tables, and ensuring they are comfortable. They may also assist in arranging reservations and managing table assignments during busy periods. Taking Orders: Waiters take food and beverage orders from guests, providing recommendations and answering any questions about the menu. They may suggest daily specials, provide information about ingredients or preparation methods, and ensure that guests' dietary restrictions or preferences are accommodated. Serving Food and Beverages: Waiters deliver food and beverages to guests' tables promptly and accurately. They must ensure that all items are presented well and served at the correct temperature. They may also be responsible for garnishing plates, pouring wine, or preparing specialty drinks. Upselling and Cross-Selling: Waiters often have the opportunity to upsell or cross-sell additional food or beverage items. They may suggest appetizers, desserts, or specialty drinks to enhance the dining experience and increase sales for the establishment. Providing Customer Service: Waiters strive to provide exceptional customer service throughout the guests' dining experience. They should be attentive, responsive, and knowledgeable about the menu, addressing any questions or concerns that guests may have. They should also be proactive in ensuring guest satisfaction, checking in periodically, and promptly resolving any issues that arise. Handling Payments: Waiters are responsible for presenting guests with the bill at the end of the meal, accurately totaling the charges and applying any discounts or promotions. They handle cash transactions, process credit card payments, and ensure that all payments are recorded accurately. Table Maintenance: Waiters are responsible for maintaining clean and well-organized tables throughout the meal. This includes clearing empty plates, refilling water glasses, replacing utensils or napkins as needed, and promptly removing any used dishes or glassware. Collaborating with the Kitchen and Bar Staff: Waiters work closely with the kitchen and bar staff to ensure that orders are prepared and served efficiently. They communicate special requests or modifications to the kitchen and coordinate the timing of food delivery to ensure a smooth dining experience for guests. Following Health and Safety Guidelines: Waiters must adhere to health and safety regulations in food handling, cleanliness, and personal hygiene. They ensure that tables and dining areas are clean and sanitized, and they follow proper food handling procedures to prevent contamination or foodborne illnesses. Teamwork and Collaboration: Waiters often work as part of a team, supporting and assisting their colleagues as needed. They collaborate with hosts/hostesses, bussers, and other staff members to provide seamless service and maintain a positive work environment. Job Type: Full-time Pay: ₹13,000.00 - ₹15,000.00 per month Benefits: Food provided Paid sick time Paid time off Ability to commute/relocate: Kazhakoottam, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: total work: 1 year (Preferred) Work Location: In person
Room Attendant Responsibilities: Greeting guests and responding to queries. Changing bed linen and making beds. Replacing used towels and other bathroom amenities, such as shampoo and soap. Sweeping and mopping floors. Vacuuming carpets. Dusting and polishing furniture. Emptying trash containers and ashtrays. Restocking beverages and food items in the minibar. Cleaning public areas, such as corridors. Reporting any technical issues and maintenance needs. Updating status of guest rooms on assignment sheet. Returning and restocking cleaning cart at shift end. Job Type: Full-time Pay: ₹12,000.00 - ₹14,000.00 per month Benefits: Food provided Work Location: In person
Greeting and Seating: Waiters are responsible for greeting guests as they arrive, escorting them to their tables, and ensuring they are comfortable. They may also assist in arranging reservations and managing table assignments during busy periods. Taking Orders: Waiters take food and beverage orders from guests, providing recommendations and answering any questions about the menu. They may suggest daily specials, provide information about ingredients or preparation methods, and ensure that guests' dietary restrictions or preferences are accommodated. Serving Food and Beverages: Waiters deliver food and beverages to guests' tables promptly and accurately. They must ensure that all items are presented well and served at the correct temperature. They may also be responsible for garnishing plates, pouring wine, or preparing specialty drinks. Upselling and Cross-Selling: Waiters often have the opportunity to upsell or cross-sell additional food or beverage items. They may suggest appetizers, desserts, or specialty drinks to enhance the dining experience and increase sales for the establishment. Providing Customer Service: Waiters strive to provide exceptional customer service throughout the guests' dining experience. They should be attentive, responsive, and knowledgeable about the menu, addressing any questions or concerns that guests may have. They should also be proactive in ensuring guest satisfaction, checking in periodically, and promptly resolving any issues that arise. Handling Payments: Waiters are responsible for presenting guests with the bill at the end of the meal, accurately totaling the charges and applying any discounts or promotions. They handle cash transactions, process credit card payments, and ensure that all payments are recorded accurately. Table Maintenance: Waiters are responsible for maintaining clean and well-organized tables throughout the meal. This includes clearing empty plates, refilling water glasses, replacing utensils or napkins as needed, and promptly removing any used dishes or glassware. Collaborating with the Kitchen and Bar Staff: Waiters work closely with the kitchen and bar staff to ensure that orders are prepared and served efficiently. They communicate special requests or modifications to the kitchen and coordinate the timing of food delivery to ensure a smooth dining experience for guests. Following Health and Safety Guidelines: Waiters must adhere to health and safety regulations in food handling, cleanliness, and personal hygiene. They ensure that tables and dining areas are clean and sanitized, and they follow proper food handling procedures to prevent contamination or foodborne illnesses. Teamwork and Collaboration: Waiters often work as part of a team, supporting and assisting their colleagues as needed. They collaborate with hosts/hostesses, bussers, and other staff members to provide seamless service and maintain a positive work environment. Job Type: Full-time Pay: ₹13,000.00 - ₹15,000.00 per month Benefits: Food provided Paid sick time Paid time off Ability to commute/relocate: Kazhakoottam, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: total work: 1 year (Preferred) Work Location: In person