Front Office Associate

Key Responsibilities:

Guest Relations & Service

• Welcome all guests with warmth, courtesy, and professionalism.
• Ensure a smooth check-in and check-out process for all guests.
• Anticipate and respond promptly to guest needs and requests.
• Handle VIP and corporate guest arrivals and coordinate with other departments for special arrangements.
• Maintain an updated knowledge of hotel services, facilities, and promotions.

Reservations & Room Management

• Manage room allocations and coordinate with housekeeping for readiness.
• Handle reservations, cancellations, and modifications efficiently.
• Liaise with the sales and reservations team regarding corporate bookings and group check-ins.
• Maintain accurate records of room availability and guest preferences.

Communication & Coordination

• Coordinate with all departments (Housekeeping, F&B, Engineering, etc.) to ensure guest satisfaction.
• Handle phone calls, emails, and correspondence promptly and professionally.
• Manage guest complaints and escalate unresolved issues to the Duty Manager when required.

Billing & Cashiering

• Process billing, payments, and foreign currency transactions accurately.
• Ensure corporate billing instructions and agreements are followed.
• Maintain proper records and ensure transparency in all financial transactions.

Corporate Guest Handling

• Ensure fast, discreet, and professional service for business travelers.
• Manage conference room bookings and assist with meeting arrangements if required.
• Maintain relationships with key corporate clients and travel desk representatives.

Standards & Grooming

• Adhere to hotel grooming standards and maintain a professional appearance at all times.
• Follow all standard operating procedures (SOPs) and maintain confidentiality of guest information.
• Uphold brand standards and maintain a professional demeanor at all times.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person